Travel Agent Interviews

CLIA Travel Agent Cruise News features an interview with a CLIA Individual Agent Member each month. This feature provides an opportunity to hear directly from our members, who provide a unique perspective on the industry, tips of the trade, key learnings and insight into Travel Agents’ love of cruise travel. Check back next month for a new Travel Agent interview!

Rebecca Needham, MCC

Independent Travel Counselor, Triumph Travel
Jacksonville, FL

Travel has always been an important aspect of my life, from my family childhood vacations to studying abroad in Scotland while in college. Four years ago, I took this enthusiasm for travel one step further by becoming an Independent Travel Counselor with my Grandmother's Agency "Triumph Travel." She helped me learn not only the technical aspects of travel, but the human side of travel, such really getting to know your client and understanding their travel needs. I specialize in customized vacation itineraries and a lot of my business involves cruise packages.
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Ferne C. Sapp, ACC

Independent Travel Agent, InteleTravel.com Covington, GA
I’m able to enjoy the best of both worlds—the working world and entrepreneurial world. By day, I serve as a Campus Pastor of our multi-site church, where I spend my time helping, serving, leading, training, and equipping people. It is a challenging, yet rewarding role because I have the privilege of creating and adopting new initiatives for our rapidly growing campus. In between my weekly sermon preparation, I often find my mind reflecting over the places I’ve been and people I’ve met in my “night job” of being a Travel Agent and business owner. What’s most amazing is that my role is essentially the same; helping and serving people as they travel the world and live out their dreams. I am a Cruise Specialist, certified by pretty much every cruise line, including being a Princess Commodore. I am blessed to be a wife of over 20 years, a mother of two “kid-adults,” and a Grammy to two amazing grands.
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