CLIA Releases First Cruise Industry Consumer Outlook

May 04, 2017

Cruise Lines International Association (CLIA) released the first Cruise Industry Consumer Outlook of 2017, revealing traveler insights, outlook, and attitudes regarding cruising and land-based travel. This is the first in an installment of three 2017 outlooks and was conducted in partnership with J.D. Power to gain insight into consumer travel behaviors and opinions. This installment found that cruise popularity is on the rise amongst consumers and there is a surge of interest in cruise travel, among other key points.

“The first installment of the Cruise Industry Consumer Outlook is vital in keeping the cruise industry abreast of consumer attitudes and behaviors, allowing the industry to continue to evolve in a direction that is appealing and beneficial to would-be and current cruise travelers,” said Cindy D’Aoust, president and CEO, CLIA. “Each installment will help the industry, as well as cruise travel agents, continue to adapt business practices and offerings to coincide with the desires of travelers and propel the cruise industry forward.”

Key findings from the first Cruise Industry Consumer Outlook of 2017:

Cruise Popularity: On the Rise & In Good Favor

Cruise travel is becoming more popular and awareness more favorable among all types of travelers. Of those asked, nearly two-thirds (64 percent) said their overall awareness of cruise vacations has improved within the last two years. In fact, within the last four months alone, 30 percent of respondents said their awareness of cruising and ship-based excursions “increased greatly.” compared to year or 2 ago. In terms of perception, the overwhelming majority of travelers have a positive attitude toward cruising. In fact, only six percent of responders expressed an unfavorable attitude toward cruise vacations which is down from 11 percent only four months ago.

Interest in Cruising: Booking Quick on River & Ocean

The cruise industry as a whole is definitely feeling the positive traveler attitudes toward cruising. The number of vacationers who are interested in taking a cruise vacation is up to 63 percent. According to the report, travelers have a solid interest in both ocean cruising (50 percent) and river cruising (30 percent). Those travelers aren’t just dreaming of a cruise vacation, they are planning to embark. More than half (over 50 percent) of people say they will or probably will take an ocean cruise, and soon. Eight out of ten (80 percent) people say they will board a cruise ship in the next 12 months.

Value & Embarkation: A Better Budget & Close to Home

The outlook also found that travelers believe cruising is well worth the money with over half (67 percent) of travelers saying they believe that cruising offers a high value experience for the money, whereas a lower 47 percent said the same for land-based vacations.  When it comes to embarkation points, travelers are willing to skip the flight in order to drive to ports. In fact, six out of ten (66 percent) of people interested in cruising are aware of close-to-home port options and more than half of people (50 percent) are willing to drive up to 500 miles by car to a port.

An infographic is available at: http://www.cruising.org/docs/default-source/research/clia_soe_april_2017_10x22.pdf

About the Cruise Industry Consumer Outlook

J.D. Power conducted the North America Cruise Industry Consumer Outlook web-based surveys In August and December 2016 targeting 500 consumers who: 1) earn more than $50,000 annually; and 2) had taken a vacation within the past three years.  This survey will be conducted three times per year to establish industry trends.

About Cruise Lines International Association (CLIA) – One Industry, One Voice

Cruise Lines International Association (CLIA) is the world’s largest cruise industry trade association, providing a unified voice and leading authority of the global cruise community. The association has 15 offices globally with representation in North and South America, Europe, Asia and Australasia. CLIA supports policies and practices that foster a safe, secure, healthy and sustainable cruise ship environment for the more than 24 million passengers who cruise annually and is dedicated to promote the cruise travel experience. Members are comprised of the world's most prestigious ocean, river and specialty cruise lines; a highly trained and certified travel agent community; and cruise line suppliers and partners, including ports & destinations, ship development, suppliers and business services. The organization’s mission is to be the unified global organization that helps its members succeed by advocating, educating and promoting for the common interests of the cruise community. For more information, visit www.cruising.org or follow Cruise Lines International Association on CLIA Facebook and Twitter pages.

Press Contacts

Travel Industry & Marketing

Sarah Kennedy – Director, Public Relations
Tel: 703-628-7389 
skennedy@cruising.org 

Industry Policies/Regulatory & Legislative Issues

Catharine Montgomery – Director of Public Affairs
Tel: 202-759-6758
cmontgomery@cruising.org