CLIA PRESIDENT & CEO CHRISTINE DUFFY KEYNOTES CLIA AUSTRALASIA’S INAUGURAL CRUISE3SIXTY EVENT

Feb 18, 2014

Record Cruise Passenger Numbers and CLIA’s Global Commitment Spurs the Event

— February 18, 2014 —
SYDNEY, AUSTRALIA – Following the successful cruise3sixty conference and trade show operated by Cruise Lines International Association (CLIA) North America for the last 10 years, the first ever cruise3sixty Australasia took place on Feb. 7, 2014 in Sydney, Australia. CLIA President & CEO Christine Duffy delivered the opening remarks, applauding Australia’s incredible 500 percent growth in cruise passenger numbers since 2002 and reinforcing CLIA’s promise worldwide to the travel agent community.

“One of our core commitments has always been – and will always be – working with our travel agent partners – the natural ambassadors of our industry,” said Duffy. “As an industry, we recognize the critical role agents play as trusted advisors to our passengers. They communicate the joys of cruising … help customers navigate their limitless travel options … and deliver once-in-a-life-time experiences.”

Duffy also sent a strong message to agent attendees on the importance of CLIA training, education and certification and CLIA’s increased promotion of certified agents to the consumer market. “Our studies show that CLIA certified agents feel more confident about their capabilities to be successful and provide the best possible service to their clients with the product knowledge we provide. CLIA’s goal is to help create consumer awareness of certification as an indicator of these agents as highly qualified professionals.”

Cruise3sixty Australasia featured innovative general sessions with top cruise industry executives, a trade show and educational panels with keynote speakers providing information and tips to help attending member agents grow their businesses.

The region has been seeing an impressive boost in the cruise industry with a record 750,000 passengers from Australia and New Zealand aboard CLIA’s ships in 2012, representing a double-digit increase from the year before. Expectations are for double-digit growth again this year and for the foreseeable future, according to Duffy. Australasia could surpass North America in the next decade in this important metric if it continues along this growth trend, she said.

As the cruise market expands in Australasia, cruise lines are dedicating more ships to the region. Between October 2013 and April 2014, a record 34 ships will cruise Australian waters and make 588 visits to Australian ports.

Australasia’s growth demonstrates cruising’s true global reach. To better serve as the voice and advocate of the worldwide cruise industry, CLIA became a global association last year. Today, 13 cruise industry associations operate under one organizational umbrella. CLIA now has 61 cruise line members, 250 Executive Partners and 13,500 travel agencies representing 50,000 travel agent members in North America, UK & Ireland and Australasia with plans to grow its’ agency members in key cruise markets around the world. representative in every market in the world.

“We’re committed to using this powerful platform in new and exciting ways to benefit all members of the cruise industry,” said Duffy.

CLIA North America’s 10th Anniversary cruise3sixty 2014, the only official cruise conference of the cruise industry, will take place April 2-6, 2014 in Fort Lauderdale. Visit www.cruise3sixty.com for details on the event. For more on CLIA’s efforts globally, agent education and all the benefits of CLIA membership, visit www.cruising.org

Press Contacts

Travel Industry & Marketing

Sarah Kennedy – Director, Public Relations
Tel: 703-628-7389 
skennedy@cruising.org 

Industry Policies/Regulatory & Legislative Issues

Catharine Montgomery – Director of Public Affairs
Tel: 202-759-6758
cmontgomery@cruising.org