CLIA Launches New Online Resource for Agent Members

Sep 16, 2009

Training & Benefits Center Offers One-stop Access to Member Lines’ Programs and Exclusive Benefits for CLIA-Member Agents

Fort Lauderdale, FL — September 16, 2009 — Committed to providing its members with every possible tool and convenience for maximizing productivity and profits, Cruise Lines International Association (CLIA) has introduced another resource to its online Travel Agent Center. The new "CLIA member Cruise Line Travel Agent Training & Benefits Center" displays all the specific training programs and exclusive CLIA member benefits offered by each of the association's 25 member lines, simply by clicking on the name of each cruise line.

"Our surveys and experience demonstrate that professional development, in the form of training and certification, helps travel agents sell more cruises. This is why CLIA invests heavily in offering one of the best and most extensive training departments in the travel industry and in making sure that our agent members have access to not just to our programs but to all available professional development resources," said Terry L. Dale, president and CEO.

Over 16,000 CLIA Certification designations have been awarded to travel agents who have graduated from CLIA training programs; 10,941 agents are currently enrolled and pursuing CLIA certification. And for good reason: travel agents trained and certified by CLIA see their cruise sales jump as much as 261 percent. And, a recent independent survey conducted for CLIA found that agents are strongly invested in raising their level of knowledge and skills and that they seek out training and certification from every source possible.

Some of the highlights of the survey include:

  • Three out of four (77 percent) of CLIA agents have attended cruise line product seminars
  • Seven out of ten CLIA agents (70 percent) have attended land-based product seminars
  • Over seven out of ten CLIA agents (73 percent) have received destination specialist training
  • Fifty-eight percent of all travel agents surveyed report having attended a travel agency training program hosted by a consortium or agency

Furthermore, commitment to training is active and ongoing. Most travel agents who have received CLIA training, for example, completed their most recent courses within the past year. Four out of five agents (80 percent) have taken a training course with the past three years.

In addition to CLIA's training and certification resources, virtually every cruise line offers its own training programs. In addition, the association's member lines provide an impressive number of exclusive benefits for CLIA-member agencies and agents. "For that reason we felt it was important to ensure that all our agent members had quick and easy access to all the opportunities offered by the cruise lines," Dale said.

Accessed through the Travel Agent Resource Center on CLIA's website, www.cruising.org, the CLIA Member Cruise Line Travel Agent Training & Benefits Center provides links to every individual cruise line member of CLIA where agents can enroll in training programs or take advantage of exclusive benefits. Depending on the line, training opportunities include online resources and courses, product seminars, webinars, dedicated "academies" or product specialist training programs and more. Exclusive benefits for CLIA agents may include special FAMS, reduced rate travel, ship inspection priority for graduates of CLIA certification programs, exclusive invitations for seminars, webinars and seminars at sea and much more. In most cases, a CLIA ID is all that is needed to have preferred Travel Agent Identification.

For more information, please visit www.cruising.org.

Press Contacts

Travel Industry & Marketing

Sarah Kennedy – Manager, Public Relations & Marketing
Tel: 703-628-7389 
skennedy@cruising.org 

Industry Policies/Regulatory & Legislative Issues

Catharine Montgomery – Director of Public Affairs
Tel: 202-759-6758
cmontgomery@cruising.org