Cruise Lines International Association (CLIA) is the world's largest cruise industry trade association with 15 offices around the world.
CLIA Global Leadership Team
Cindy D’Aoust – President & CEO
Cindy D’Aoust is President and CEO of Cruise Lines International Association (CLIA). In this role, she oversees the management of global operations and the CLIA leadership teams. Cindy joined CLIA as Executive Vice President of Membership and Operations in December 2014, and has successfully built teams and structures to enhance CLIA’s member services, as well as launched management systems to create efficiencies and more seamless member experiences.
Cindy is a recognized leader in the meetings and travel industry, and has worked in the industry for more than 20 years. Prior to joining CLIA, Cindy served as Chief Operating Officer at Meeting Professionals International (MPI), the largest global meeting planning association in the industry. In that role, she was responsible for global operations, marketing and member deliverables.
Before joining MPI, Cindy worked as the vice president of strategic meetings management for Maxvantage, a strategic alliance between Maritz Travel and American Express Business Travel, one of the largest strategic meetings management companies in the world. In this role, she drove the maximum return on meetings investment and experience for clients. While at Maxvantage, Cindy also held leadership roles in sales, operations and account management.
Cindy has served on various industry and destination advisory boards and has been published in leading industry publications, including The Meeting Professional, Future Pharmaceuticals, Business Travel News, Business Travel World and Travel Weekly, on topics ranging from industry trends and meetings effectiveness to procurement and measurement.
Tom Fischetti – Chief Financial Officer (CFO)
Tom Fischetti is Chief Financial Officer. Fischetti is responsible for finance, accounting, human resources, IT and all general administrative functions for both CLIA Global and CLIA North America. Tom is a Certified Public Accountant and a Chartered Global Management Accountant.
Andy Harmer – Senior Vice President, Membership
Andy Harmer has been responsible for the creation and implementation of the CLIA UK & Ireland travel agent programme for over 10 years, featuring professional development, online and offline resources and material, training seminars and conferences. From 2016 his responsibility included the expansion of the programme into Europe with specific agent engagement strategies, consumer facing promotions such as Plan a Cruise Month and overall responsibility for professional development. In 2017 he became SVP Membership with global responsibilities.
Bo Larsen – Senior Vice President, Strategic Partnerships
Bo Larsen plays a key role in helping to develop CLIA’s strategic program of benefits and events for member partners. He also manages CLIA’s global and European Port & Destination Committee. He has spent much of his career working within the travel industry, including 20 years with the airline industry followed by several years with Cruise Baltic and the Cruise Copenhagen Network.
Mike McGarry – Senior Vice President, Government Relations & Public Affairs
Mike McGarry is Senior Vice President of Government Relations & Public Affairs. He is responsible for government affairs, industry and advocacy communications, issues management, and stakeholder engagement. Mike coordinates CLIA’s Government Affairs and Public Affairs Committees and manages the Cruise Industry Charitable Foundation and CLIA’s Political Action Committee.
John Mancuso – Vice President, Information Technology
John Mancuso is Vice President of Information Technology. His area of responsibility consists of all technology concerns for the organization, including infrastructure, data exchange/management and internal and external stakeholder systems. John works actively within CLIA to ensure that technology resources successfully enable our strategies and initiatives.
Marla Phaneuf – Vice President, Industry Relations
Marla Phaneuf is responsible for the relationship with Sales and Marketing Cruise Lines Member Executives and to act as the liaison between trade members and Cruise Lines. responsible for overall sponsorship of Cruise360 and other sales opportunities. Phaneuf brings more than two decades of leadership experience to the role and joins CLIA from Celebrity Cruises where she served as Team Director for the New England region.
Christian Savelli – Vice President, Research and Business Analytics
Christian Savelli is Vice President, Research and Business Analytics. Savelli leads CLIA’s internal research department and oversee business analytics. He facilitates annual research planning and prioritization process, manages the CLIA Research Committee, advises stakeholders on research thinking and priorities and assists the association with business modeling.
CLIA North America
Caroline Johnson – Senior Vice President, Membership & Operations
Caroline Johnson is the Senior Vice President, Membership and Operations. She oversees the membership department, including the Member Services, Professional Development, Events, Membership and Trade Marketing teams. Johnson is responsible for all marketing and communications directed towards CLIA's Travel Agency and Agent Members. She brings extensive experience in association and corporate leadership roles. Most recently, she was Senior Director, Marketing and Communications at Meetings Professional International (MPI).
Charles Sylvia – Vice President, Membership & Trade Relations
Charles A. B. Sylvia is Vice President of Membership. Sylvia has more than 21 years of experience in cruise marketing and sales, including the role of a travel agent. In his role, Charles champions the interests of CLIA’s North American membership, comprising of more than 60 cruise lines; 9,700 travel agencies; and 18,500 individual travel agent members.
CLIA North West & Canada
In his role as CLIA-NWC president, Greg Wirtz heads a Vancouver-based team that undertakes government and industry relations on behalf of the member cruise lines and he advances partnerships in communities involved with cruise tourism development. He guides the development of economic and environmental initiatives related to the cruise industry and he oversees passenger security operations for the cruise lines that operate in Vancouver. CLIA-NWC represents the major cruise lines operating in the Pacific Northwest, (British Columbia, Washington State, Alaska & Hawaii) and in Atlantic Canada and Quebec.
John Binkley currently serves as the President of CLIA Alaska. Binkley has served in this capacity since 2007, when the organization was first created to build a more active and local government affairs and public relations effort by the industry in Alaska. John’s duties include managing the day-to-day operations of the organization, educating the public and elected officials of the economic benefits of the industry, as well as the industry’s commitment to the environment, and advocating for a positive business climate which promotes industry growth.
With more than 30 years of experience in the tourism sector, Ferraz serves as President of CLIA Abremar Brasil. Ferraz started working with tourism in the 1980s, at Monark Tourism. Before assuming the presidency of CLIA Abremar Brasil, he acted as president of Braztoa (Brazilian Association of Tour Operators) for four years. Under his leadership, Braztoa began a partnership with World Travel Market Latin America, Abav Expo, and started a close relationship with UNWTO (United Nations World Tourism Organization) and WTTC (World Travel and Tourism Council) to include Brazil as a priority destination as well as a source for international travelers.
Thomas Fecke – Secretary General
Tom, a seasoned professional in the travel industry, is responsible for managing the European region and will play a key part in strategically implementing CLIA Global programs across Europe. As the primary spokesperson for the organization, he represents the cruise industry towards the institutions of the European Union on all policy/regulatory issues as well as being in overall charge of the relationship with the travel trade, the media, the public and other stakeholders.
To contact Tom: Marieke de Bakker – Office Manager/PA to the Secretary General | Email: email@example.com
Andreas Chrysostomou – Vice President, Public and Government Affairs
Chrysostomou joined CLIA Europe as Vice President, Public and Government Affairs in May 2017. He is responsible for managing the department of European Affairs and liaising with European institutions and other bodies or agencies. He leads CLIA Europe’s strategic advocacy vision and manages regulatory matters, legislative affairs, lobbying and public affairs.
Catherine Couplan – Vice President, Public Relations
Catherine is responsible for leading public relations and communications efforts across Europe. She works closely with CLIA Global to create effective management process that ensure continuity between offices, departments and outside agencies.
CLIA Australasia & Asia
Joel Katz – Managing Director
Joel Katz has 25 years of international experience in the cruise and hotel industries. In his role as Managing Director of CLIA Australasia, Katz heads a Sydney-based team that is responsible for the promotion and development of the cruise industry in the region through trade relations, industry training, and advocacy activities on behalf of the Cruise Line Members.
Cédric Rivoire-Perrochat serves as CLIA France's General Manager. He began his career in the cruise industry 19 years ago as sales representative for Royal Caribbean International & Celebrity Cruises. Rivoire-Perrochat works closely with CLIA France's Chairman, Georges Azouze, to strongly support the “One industry, One Voice” messages and objectives.
Helge H. Grammerstorf
Since March 2013, Helge Grammerstorf serves as National Director of CLIA Deutschland. For more than fifteen years, Grammerstorf has been the Managing Director of SeaConsult HAM GmbH, a consulting and research firm specialized in international cruise business. Furthermore, he is Managing Director of SeaConsult FIN GmbH, a company specialized in financing of river and ocean cruise vessels.
Alfredo Serrano is the National Director for CLIA Spain (national association of the Cruise Lines International Association). He has been involved with the cruise industry since 2002, when he became Managing Director of Iberocruceros, part of the Carnival Group. During this 11-year period, he oversaw the company’s growth and helped establish the company as a key player in the Spanish travel market.
Francesco Galietti is the National Director for CLIA Italy. Galietti is a policy expert, an author and a commentator in both the international print and broadcast media. His professional track record before joining CLIA includes three years as “Consigliere” at the Italian Ministry of Finance and advisory assignments with other Italian public institutions (Cassa Depositi e Prestiti, Government task force on sovereign wealth funds).