1 Important information and who we are
Purpose of this privacy notice
This website is not intended for children and we do not knowingly collect data relating to children.
Cruise Lines International Association is made up of different legal entities based in North and South America, Europe, Asia and Australasia, details of which can be found here.
Cruise Lines International Association is the controller and responsible for this website.
We will comply with all data protection and privacy laws which are applicable in the country in which we collect your personal data.
Our companies which are based in the European Union (EU), or which offer goods or services to, or monitor the behaviour of, data subjects in the EU, will at all times comply with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Our full details are:
Full name of legal entity: Cruise Lines International Association
Name of data protection manager: Peter Plourd, VP Information Technology.
Email address: firstname.lastname@example.org
Postal address: 1201 F Street NW, Suite 250, Washington, DC 2000 USA
Telephone number: +1 202 759 6772
For the purposes of the GDPR we are obliged to tell you that, if you consider that our processing of your personal data does not comply with applicable European data protection law, you have the right to make a complaint to the national supervisory authority in the EU Member State of your habitual residence, place of work or place of the alleged infringement. Details of the national supervisory authorities can be found here.
We would, however, appreciate the chance to deal with your concerns before you approach the national supervisory authority so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated in May 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2 The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
2.1 Identity Data includes first name, maiden name, last name, username or similar identifier, title, marital status, date of birth, gender, job title, membership reference number, passport details, photograph, training details and accreditations, ABTA membership number, agency name.
2.2 Contact Data includes billing address, home / office address, email address and telephone numbers.
2.3 Financial Data includes bank account and payment card details.
2.4 Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
2.5 Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
2.6 Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
2.7 Usage Data includes information about how you use our website, products and services.
2.8 Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Third party personal data that we collect
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We may sometimes collect information relating to your dietary requirements, which may reveal details of your religious beliefs and/or medical conditions. We do not collect any other Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the benefits that you are entitled to as a Member). In this case, we may not be able to provide any product or service that you have requested from us and/or we may have to cancel your Membership (and our standard cancellation terms will apply), but we will notify you if this is the case at the time.
1 How is your personal data collected?
We use different methods to collect data from and about you including through:
1.1 Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
(a) register to become a Member;
(b) create a personal profile on our website;
(c) request and/or purchase our products or services (via our website, email, telephone or other method);
(d) sign up to receive our marketing communications;
(e) request information in relation to, or sign up to attend, an event, activity or programme;
(f) enter a competition, promotion or survey; or
(g) make an enquiry or give us some feedback
2 How we use your personal data
We will only use your personal data when applicable law allows us to.
Where the GDPR applies, we will most commonly use your personal data in the following circumstances:
2.1 where it is necessary for us to process your personal data in order to perform our contractual obligations in relation to your Membership (as detailed in our Membership Terms and Conditions) or in order to respond to any enquiries that you make about becoming a Member;
2.2 where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
2.3 where we need to comply with a legal or regulatory obligation;
For our Members and User, we will send you direct marketing communications via email, telephone, text message and/or post as part of the Services that we provide as part of your Membership (i.e. such processing is necessary for use to perform our contractual obligations to the Member and for legitimate interests in order to provide the User with the benefit of the Services) unless you have told us that you do not want us to contact you for this purpose or by any particular method of communication. If you are not a Member or a User (e.g. if you make an enquiry or otherwise interact with us) we will only send you direct marketing communication where you have provided your explicit consent to such processing of your data. You have the right to withdraw consent to such marketing at any time by contacting us.
The table below provides the types of lawful basis that we will rely on to process your personal data.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We do this to ensure you always get a great service fully tailored to your preferences, but if you would prefer we do not use these kinds of profiling techniques you can opt-out. If you opt-out, you may find your communications from us become less relevant to you.
We regularly send out communications about events, training courses, events, activities or programmes that we offer via email to all existing Members and Users (unless they have ‘opted-out’ of receiving such communications), which we provide as part of the Services that you have signed up to receive.
Alternatively, if you are not an existing Member or User, you can sign up to receive marketing communication from us by opting-in via our website.
We will get your express opt-in consent before we share your personal data with any company outside the CLIA Group of companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us in connection with your Membership, a product/service purchase or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact you.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
1 Disclosures of your personal data
We may share your personal data with any member of the CLIA Group and other third party processors for the purposes set out in the table in paragraph 4 above.
Such third party processors may include:
1.1 our business partners, suppliers and subcontractors for the performance of any contract we enter into with you;
1.2 where we outsource any of our business functions under which we collect or store your data;
1.3 where we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
1.4 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Membership Terms & Conditions and other agreements; or to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
A list of third party processors will be available soon.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our written instructions.
We will never sell your data to third parties for the purposes of marketing.
2 International transfers
CLIA are an international association with members all over the world and, as such, the data we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). All our data is stored on our server based in Washington, USA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services
In compliance with the GDPR, whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it as would be the case within the EEA by ensuring at least one of the following safeguards is implemented:
2.1 we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see;
2.2 where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see; or
2.3 where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
3 Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
4 Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our Members (including Contact, Identity, Financial and Transaction Data) for six years after they cease being Members for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure section below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
5 Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
5.1 Request access to your personal data.
5.2 Request correction of your personal data.
5.3 Request erasure of your personal data.
5.4 Object to processing of your personal data.
5.5 Request restriction of processing your personal data.
5.6 Request transfer of your personal data.
5.7 Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.