DELIVERING GREAT CUSTOMER SERVICE (15 Credits)
8:30 a.m. - 11:30 a.m.
Great service is the cornerstone of success for any retail business. But providing it is a challenge in today's fast-pace, high-expectation travel marketplace. In this seminar, you'll explore the five emotional factors that drive your clients' service needs, the ten standards of excellence that the best service-providers follow and the leading technologies that can support and enhance your ability to provide superior service.
PSYCHOLOGY OF SELLING (15 Credits)
1:30 - 4:30 p.m.
This program will show you how to read your customers and sell from their perspective. Participants learn how to uncover hidden client needs, apply quality service, reinforce client loyalty and customize their sales techniques to different types of cruisers. You will learn the ten fundamentals to building and maintaining client loyalty in today’s world.
| AL | Mobile ~ Cancelled | 10/13/2009 |
| AL | Birmingham | 12/1/2009 |
| AZ | Tucson - POSTPONED | 11/17/2009 |
| AZ | Scottsdale - POSTPONED | 11/19/2009 |
| BC | Vancouver | 12/1/2009 |
| CA | Temecula | 10/20/2009 |
| CA | Irvine ~ SOLD OUT | 10/22/2009 |
| CA | Milpitas | 11/17/2009 |
| CA | San Francisco (Downtown) | 12/3/2009 |
| CA | Riverside | 12/8/2009 |
| CA | Anaheim~ POSTPONED | 12/8/2009 |
| CA | Woodland Hills~ POSTPONED | 12/10/2009 |
| CA | San Bernardino | 12/10/2009 |
| CA | Beverly Hills | 12/15/2009 |
| CA | Long Beach | 12/17/2009 |
| CO | Westminster | 11/3/2009 |
| CO | Colorado Springs | 11/5/2009 |
| DE | Wilmington | 12/3/2009 |
| FL | Ft. Lauderdale/Dania Beach | 11/10/2009 |
| FL | Orlando | 11/12/2009 |
| FL | Pensacola | 12/8/2009 |
| FL | Jacksonville | 12/10/2009 |
| GA | Atlanta/Buckhead | 12/3/2009 |
| LA | New Orleans/Kenner | 10/15/2009 |
| MD | Towson | 12/1/2009 |
| MD | Annapolis | 12/15/2009 |
| MI | Detroit/Romulus | 11/10/2009 |
| MI | Dearborn | 11/12/2009 |
| MO | Springfield~ Cancelled | 10/27/2009 |
| MO | St. Louis~ Cancelled | 10/29/2009 |
| NC | Raleigh | 10/13/2009 |
| NC | Charlotte | 10/15/2009 |
| NY | Long Island/Melville | 11/3/2009 |
| NY | New York City ~ CALL CLIA | 11/5/2009 |
| OK | Tulsa ~ Cancelled | 9/29/2009 |
| OK | Oklahoma City ~ Cancelled | 10/1/2009 |
| OR | Medford ~ Cancelled | 10/20/2009 |
| OR | Eugene ~ Cancelled | 10/22/2009 |
| TN | Nashville | 9/29/2009 |
| TN | Memphis - Cancelled | 10/1/2009 |
| TX | San Antonio | 11/17/2009 |
| TX | Dallas | 11/19/2009 |
| VA | Arlington | 12/17/2009 |
| WA | Olympia | 12/15/2009 |
| WA | Seattle/Redmond | 12/17/2009 |
| WI | Brookfield | 10/20/2009 |
| WI | Madison ~ Cancelled | 10/22/2009 |
