Refund Policy

Membership:
CLIA Travel Agency membership is annual based on calendar year and is non-transferable and non-refundable.

ID Card:
Valid for one calendar year. The ID card is non-transferable and non-refundable. If the card is lost or if you wish to make changes to it, a $25 processing fee applies to replace or revise the card.

Promotional Materials:
Please allow up to four weeks for delivery. All sales are final and non-refundable.

Certification:
CLIA Cruise Counsellor Certification fees are non-refundable and non-transferable.

ATP Training and Trainingfest:
Agents will receive a full refund if notice of the cancellation is received up to 14 days prior to event.

100% - If the cancellation occurs within 14 days of the event. 50% - If the cancellation occurs within less than 14 days of the event

The student/travel agent may request CLIA to retain the full tuition to be used in a future live or online CLIA seminar.

Refunds will be issued in the same form that the original payment was made.

Cash refunds for $100 or more will be issued a check in lieu of cash - which will be mailed to the recipient within approximately 14 days following the approval of a refund. Credit card and check card purchases will be refunded back to the card used to purchase the items.

If a course is canceled by the Cruise Line International Association office, a refund is automatically processed.