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Conditions for Travel Seller Membership
- ACCOUNTABILITY. Proprietary documents of all
Member Lines will be accounted for and transaction records
shall be maintained, and, during normal business hours,
such records can be reviewed by the Member Cruise Lines
concerned.
- TICKETING, REMITTANCES, AND REMUNERATION.
In accordance with each Member Cruise Line’s policy.
- PROMOTION. You may display the CLIA seal and logo
on your promotional pieces related to the development of
the business of Member Cruise Lines and are encouraged to
do so. Of course, such promotional pieces should conform to
truth and good taste. You are responsible for the accuracy
of your promotional pieces and for compliance with
applicable governmental requirements. CLIA will make
every attempt to assist you when and where possible. The
CLIA seal, trademarks, intellectual property and marketing,
promotional or educational materials, and information
created or developed by CLIA may be used only in
connection with the marketing and promotion of cruises of
Member Cruise Lines, and for no other purpose, including
marketing or promotion of any other cruises or non-cruise
products or services. Affiliated Travel Sellers may not
(i) sublicense, assign or provide such seal, trademarks,
intellectual property, materials or information to any third
parties, including affiliates or associates, without CLIA’s
written authorization; (ii) offer agency affiliation or the
promotion of the affiliation and affiliation benefits to a
potential travel seller affiliate or employee principally or
exclusively for the purpose of obtaining personal discounts
and benefits rather than for the purpose of commercial
sales of Member Lines’ services; or (iii) engage in any in
accurate or false representations of benefits to be obtained
from use of CLIA’s trademarks, name, logo, or identification
card or the unauthorized use of CLIA’s trademarks, name,
logo or identification card.
- CHANGES AFFECTING THE STATUS OF YOUR
AGENCY AND AGENT MEMBERSHIP. In order to assist us
in the accurate maintenance of our records, we ask you to
promptly advise us of any changes in writing which alter the
data you have provided in the application. If a change of
agency ownership occurs, the new owner must meet
requirements for agency listing. In some instances which
affect changes of ownership, a new annual agency fee may
be required. We will advise you in those instances which
may become applicable to you.
- TERMINATION OF YOUR AFFILIATION. Whenever
requested by you, your Travel Seller affiliation can be
terminated. To insure a request for termination is
accurately transmitted, please notify us in writing.
Unfortunately, your Annual Travel Seller Fee cannot be
refunded. In addition, any of the following circumstances
may, in the sole discretion of CLIA, result in an involuntary
termination of affiliation without refund of your Annual
Travel Seller Fee: (1) bankruptcy; (2) insolvency; (3) failure to
effect timely payments to the Member Cruise Lines and/or
timely refunds to your clients; (4) absconding; (5) the
mishandling of funds or proprietary documents exchanged
through you, which funds or proprietary documents you
agree to hold in trust; (6) a breach of any Travel Seller
Condition; (7) misappropriation or conversion of client
funds; (8) misrepresentation, misappropriation or misuse of
CLIA’s name, seal, trademarks, or any CLIA materials
provided to you for the purpose of promoting its Member
Cruise Lines; or (9) any illegal activity, other wrongful or
tortious conduct, failure to observe these Terms and
Provisions, or activities, policies, affiliations, or associations
which are harmful to the cruise industry or relationships
between Member Cruise Lines and sellers of travel or
prospective passengers. Failure to pay the Annual Travel
Seller Fee in a timely manner will result in automatic
termination of your affiliation.
- YOUR RIGHTS. In the unlikely event that your
membership should be involuntarily terminated as provided
for above, you will be notified in writing and have an
opportunity to respond. You have every right to request a
review for reinstatement. If you wish, we can furnish more
detail in respect to the review and reinstatement process.
- OUR RIGHTS. Again, in the unlikely event that your
membership should be involuntarily terminated as provided
for above, you agree to hold harmless the Association and
any of its Member Cruise Lines and their respective officers
and employees.
- NON-MEMBER AGENCIES. As part of the democratic
process as it may relate to restraint of trade, we both agree
that we cannot debar agencies which choose not to
subscribe to these conditions and Member Cruise Lines from
doing business with one another on any terms to which they
may agree.
- CLIA BONDING. CLIA holds a bond which may offer
consumer protection from defaulting CLIA travel agency
members. Consumers must contact Member Cruise Lines to
file claims. Limit for a single office location is $15,000;
multi-location limit is $20,000. Aggregate limit for any
calendar year is $100,000.
- MAIL/FAX/E-MAIL. As a CLIA agency or agent member,
you authorize CLIA, its Member Cruise Lines, or other
industry vendors to send you (by mail, fax, or e-mail)
information, promotions, or other important information. If
you do not want to receive these materials by mail, fax, or
e-mail, please advise us in writing (Attention Direct Mail
Department).
- DISCLAIMER. CLIA has no subsidiary companies or
agencies and no outside organization is authorized to
solicit or obtain applications for CLIA travel agency or travel
agent membership without prior approval from CLIA. In the
event CLIA membership must be withdrawn by virtue of any
party not abiding by federal, state, or local or municipal
ordinances governing the sales of vacation products, there
will be no refund of prepaid dues.
Complete information on conditions for your agency’s
membership is contained in the STATEMENT OF POLICY
AND PROCEDURE on file with CLIA. |
