Refund Policy

Membership:
CLIA Travel Agency membership is annual based on calendar year and is non-transferable and non-refundable.

ID Card:
Valid for one calendar year. The ID card is non-transferable and non-refundable. If the card is lost or if you wish to make changes to it, a $29 processing fee applies to replace or revise the card.

Promotional Materials:
Please allow up to four weeks for delivery. All sales are final and non-refundable.

Certification:
CLIA Cruise Counsellor Certification fees are non-refundable and non-transferable.

ATP Training and TrainingFest:
Agents will receive a full refund if notice of the cancellation is received 14 days prior to the event.

The travel agent may request CLIA to retain the full tuition to be used in a future live CLIA Seminar.