MEMBER LOGIN

Agent Certification

CLIA offers 3 levels of achievement in Certification:
Accredited (ACC), Master (MCC) and Elite Cruise Counsellor (ECC).

You can conveniently earn credits toward Certification through cruise3sixty Institute Track, cruisExcellence 2.0, live seminar and online training, cruise experience, and other elective training options.

Certified Cruise Counsellors reported that on average, their annual cruise sales productivity increased 261% after they earned CLIA Certification.

ACC Requirements (100 Credits Total)

Prerequisites

  • Must be a CLIA Affiliated Agent

Mandatory Training - 30 Credits

  • Successful completion of 2 CLIA live seminars or online courses & exams (15 credits each) or 3 live seminars or online courses & exams (10 credits each) or successful completion of The CLIA Guide to the Cruise Industry textbook & exam (30 credits)

Any Combination of Elective Training - 50 Credits

  • Successful completion of other CLIA training seminars and exams (10 or 15 credits each)
  • Successful completion of CLIA video/DVD training and exams (10 credits each)
  • Attendance at CLIA co-sponsored/endorsed cruise conferences (10 credits per event)
  • Completion of CLIA Institute Track at cruise3sixty (50 credits) or cruisExcellence 2.0 (50 credits for full day event)
  • Successful completion of The CLIA Guide to the Cruise Industry textbook & exam (30 credits)
  • Attendance at member line product seminars (2 credits each, maximum 10 credits)
  • Successful completion of member line approved online seminars (5 credits each, maximum 15 credits)
  • Achievement of the Travel Institute's CTC or CTA designation (10 credits)
  • Achievement of CITC's CTC or CTM designation (10 credits)

Product Knowledge - CLIA Member Cruise Lines only - 20 Credits

Must complete all items:
  • Personal cruise experience: one cruise of 2-6 nights, one cruise of 7+ nights, both on different CLIA member cruise lines
  • Five ship inspections (may be same Member line but must be on different ships), CLIA Virtual Ship Inspection(s) can be applied toward your ship inspection requirement
  • 25 staterooms booked/deposited through a currently affiliated Travel Agency within your two year enrollment period

MCC Requirements (100 Credits Total)

Prerequisites

  • Must be a CLIA Affiliated Agent
  • Must have attained Accredited Cruise Counsellor Certification (ACC)

Mandatory Training - 50 Credits

  • Successful completion of CLIA Institute Track at cruise3sixty (50 credits) -or-
  • Successful completion of three MCC case studies (50 credits) -or-
  • Successful completion of CLIA's cruisExcellence 2.0 (50 credits for full day event)

Any Combination of Elective Training - 30 Credits

  • Successful completion of other CLIA training seminars and exams (10 or 15 credits each)
  • Successful completion of CLIA video/DVD training and exams (10 credits each)
  • Attendance at CLIA co-sponsored/endorsed cruise conferences (10 credits per event)
  • Completion of The CLIA Guide to the Cruise Industry textbook & exam (30 credits)
  • Attendance at member line product seminars (2 credits each, maximum 10 credits)
  • Successful completion of member line approved online courses (5 credits each, maximum 15 credits)
  • Achievement of the Travel Institute's CTC or CTA designation (10 credits)
  • Achievement of CITC's CTC or CTM designation (10 credits)

Product Knowledge - CLIA Member Cruise Lines only - 20 Credits

  • Personal Cruise experience:
  • Two Cruises of 7+ nights, on different CLIA Member Lines not utilized for ACC Certification
  • Three ship inspections not utilized for ACC (may use same Member Line but be on different ships), CLIA Virtual Ship Inspection(s) can be applied toward your ship inspection requirement
  • 40 staterooms booked/deposited through a currently affiliated Travel Agency within your two year enrollment period

ECC Requirements

Prerequisites

  • Must be a CLIA Affiliated Agent
  • Must have attained Master Cruise Counsellor Certification (MCC)

Training

  • Successful completion of any 10 CLIA live seminars or online courses & exams (10 and 15 credits each); all seminars taken for ACC and MCC are accepted

Product Knowledge - CLIA Member Cruise Lines only - 20 Credits

  • Must complete all items:
  • Personal cruise experience: one cruise of 7+ nights, on any CLIA member line not utilized for either ACC or MCC Certification
  • Five ship inspections not utilized either for ACC or MCC Certification (may use same Member Line but must be on different ships), CLIA Virtual Ship Inspection(s) can be applied toward your ship inspection requirement
  • 50 staterooms booked/deposited through a currently affiliated Travel Agency within your two year enrollment period

ECC Scholar program on hiatus for 2014. Look for a new redesign ECCS program in 2015

LCS program on hiatus for 2014. Look for a new design program in 2015

ACM program on hiatus for 2014. Look for a new design program in 2015