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From The Bridge
Spring is here and, if you’re like me, there’s a lot to be excited about. As you will read in this issue of CLIA Today, Wave Season was a great success and there’s industry-wide optimism for the months to come. As consumers slowly regain their confidence, we’ve got everything we need to get their attention, from fantastic new ships to new itineraries and an ever-increasing variety of cruise experiences to sell.
Most exciting, cruise3sixty is almost here – your chance to join the future leaders of this fabulous industry to celebrate our accomplishments – and some of our most impressive women in business – further your professional development and make valuable contacts for future business success. To say nothing of enjoying the incomparable beauty and vibrant energy of Vancouver, one of North America’s greatest port cities. If you haven’t signed up for cruise3sixty, don’t hesitate. We look forward to seeing you there!
CLIA Breaking News
Time Running out for CLIA Hall of Fame Nominations as cruise3sixty in Vancouver Promises to be Huge Success
So, while time is running out to register for the conference – this year to be held in Vancouver, British Columbia June 2-6 – there is also little time left to submit nominations for the people most deserving to be acknowledged by their peers this year. The nominating process, open to all CLIA members, closes March 31. Nominees are open in three categories of industry service – a cruise retailer, a cruise line executive, and an "At Large” category that may be any individual, such as an additional retailer or cruise line executive, a politician, publisher, or shipbuilder. In 2009, the three selections made for the Cruise Industry Hall of Fame were: Edwin W. Stephan, founder of Royal Caribbean Cruise Lines; Walter Sherota, founder of Gold Coast Cruises; and Josephine Kling and Joyce Landry, founders of Landry & Kling, Inc.
Since its well-received inception in 2004, CLIA's cruise3sixty has grown into the official gold standard of cruise industry conferences – the "absolutely must” opportunity for travel agents to advance their business skills and knowledge of cruising, network with top industry leaders, and have a great time. This year CLIA is celebrating the cruise industry's resilience during tough economic times and the contributions of women in business, who make up the majority of travel agents. To kick things off, cruise3sixty's keynote address will be given by a woman who has shown not only resilience but incredible survival skills in climbing to the pinnacle of not one but many careers.
Alison Levine has survived sub-zero temperatures, hurricane-force winds, sudden avalanches, and a career on Wall Street. She served as team captain of the first American Women's Everest Expedition and skied across the Arctic Circle to the geographic North Pole. In January 2008, she made history as the first American to complete a 600-mile traverse from west Antarctica to the South Pole. All this after being born with a life-threatening heart condition that precluded even walking up stairs until she was 13 and a neurological disease that causes the arteries that feed her fingers and toes to collapse in cold weather. At the same time, Levine was pursuing a two-decades long career in business that eventually led to her being named deputy finance director for Arnold Schwarzenegger in his successful bid to be governor of California. She currently serves as an adjunct professor at the United States Military Academy at West Point.
Other highlights of this year's general sessions include the always illuminating Presidents Panel, with the CEO's of several major cruise lines offering their perspectives on the industry and its future; a Small Ship Cruising discussion; and a timely panel on "Redefining Luxury in a New Economy.”
Educational opportunities at cruis3sixty are unmatched in the industry. In addition to speakers and general sessions, delegates will have the chance to earn 135 credits during 15 seminars – the fastest possible track toward CLIA Certification on several levels of training and experience. Particularly relevant to today's business environment, two new seminars at cruise3sixty include a three-hour program "Getting Connected: A Primer on Social Media Networking,” and a 90-minute session, "Selling Successfully across Cultures.”
Other educational opportunities at cruise3sixty will a trade show of hundreds of exhibitors, including all CLIA member lines, ship inspections of the Alaska fleet representing several CLIA member lines; 50-minute product and destination workshops showcasing top cruise destinations and innovative cruise-related products; the American Express Technology Center – 50-minute workshops offering hands-on, practical experience with the latest travel technology; booking demonstrations offered by CLIA member lines to ensure that agents derive maximum benefits from the latest booking technologies; and cruise line product briefings.
But, cruise3sixty is by no means all work and no play. There is a lavish Welcome Reception at the famous Vancouver Aquarium and other parties, sightseeing tours, and pre-and post-conference fams showcasing what makes Vancouver and British Columbia rank among the top tourism destinations in the world.
As CLIA gathers in Canada for the first time, it will be an unparalleled opportunity to take advantage of innovative programming and the best training and education anywhere to prepare for the challenges to come. But, none of this would be possible without the very generous sponsors of cruise3sixty, which include: American Express, Tourism Vancouver, Amadeus, Sabre Travel Network, Expedia CruiseShip Centers, Starwood Hotels and Resorts, Hong Kong and Puerto Rico Tourism for their partnership.
With time running out, CLIA urges all our members to join together in Vancouver; it will be the best and most enjoyable investment you will make in your business this year! Log on to www.cruise3sixty.com to register or find more information at www.cruising.org. See you in Vancouver!
Wave Season Sales Hint at Rebound and Strong Results for 2010
Heading into the homestretch of Wave Season, the industry's biggest promotional period of the year, many cruise lines were happy with the results so far. In fact, there are indications that this year may break all records as many consumers threw off their financial worries to take advantage, not only of outstanding prices, but of such value-added features as generous credits for shipboard spending, accommodations upgrades, free airfare, early booking discounts and more.
One CLIA member travel agent, Terri Burke, of Cruiseplanners.com in Coral Springs, Florida, may have summed up the industry's optimism, telling CLIA: "As we near the end of the first quarter 2010, Cruise Planners could not be more encouraged in sailed and future business on the books for this year and 2011. While there is still a significant amount of close-in business, we're also seeing the long-term benefit of 2009 marketing efforts, proving there is pent-up demand for Americans to travel. The volume is not slowing down; we're seeing each month in 2010 double the prior years' revenue. The per diems are also increasing significantly, creating some pretty amazing numbers even for Wave Season!”
Many CLIA cruise lines agreed. In the small ship, coastal and river cruising category of the industry, American Cruise Lines reported "experiencing its best Wave Season ever. With the addition of the brand new Independence and the Queen of the West, which is the only operating overnight paddlewheel boat in the U.S., our sales are at record levels.” Avalon Waterways said, "Interest in river and small ship cruising continues to accelerate at a faster rate than all other forms of travel. European river cruise bookings in the Wave Season are up more than 90 percent over 2009.” And, Hurtigruten, which operates coastal Norway cruises as well as adventure voyages to many parts of the world, noted that "So far we're 21 percent ahead of the same time last year in revenue.”
With the support of its travel agent partners, targeted marketing initiatives, itinerary enhancements and a variety of close-to-home departure points, Carnival Cruise Lines reported record Wave Season bookings, with strong reservations activity for 2010 departures. From Jan. 1 through Feb. 21, 2010, bookings were at unprecedented levels for Carnival's 22 ships. "We will implement an across-the-board price increase effective March 22,” said president and CEO Gerry Cahill.
"Our first quarter Wave Season promotion definitely persuaded consumers to book a Norwegian cruise vacation as we saw heavy call volumes translating to exceptional bookings,” according to Kevin Sheehan, CEO of Norwegian Cruise Line. Norwegian reported strong growth in group business – "up close to twofold” – as well as consumer interest in Hawaii cruises and the new 4200-passenger Norwegian Epic arriving in June. "As we move out of Wave Season, consumers and travel partners can expect to see our prices rise across the fleet, especially for our new, highly anticipated ship,” Sheehan said.
Royal Caribbean International's Fourth Quarter Report "noted an improving booking environment and expects Net Yields for 2010 to improve three percent to six percent versus 2009. First Quarter 2010 Net Yields are expected to improve approximately two percent.”
Among luxury cruise lines, Crystal Cruises reported that "soaring sales for its 2010 cruises continued through the end of January. Bookings for the month were 205 percent greater than for the same month in 2009. Additionally, new-to-Crystal guests booked for 2010 are 89 percent of totals for all of 2009.” And, Seabourn Cruise Line reported: "For January, numbers of bookings showed a 106 percent increase compared to 2009, and were up 215 percent compared to 2008. The number of first-time guests booking in January surged 79 percent over the same period in 2009 and 155 percent of January in 2008, which was Seabourn's best year to date.”
Finally, Windstar Cruises, the only CLIA member line to operate sail-powered cruise ships, reports "strong sales during the first six weeks of the year for 2010 sailings.”
CLIA Training
2nd Quarter ATP 2010
- POWER SELLING TECHNIQUES (15 Credits) 8:30 a.m. – 11:30 a.m.
This seminar focuses on methods to boost cruise sales. Implement the “forgotten” steps of sales that can have a huge effect on your closure rate, apply super skills that can make your job easier and produce remarkable results, and become a superstar salesperson. - SELLING TO SPECIAL INTERESTS – NICHE MARKETS (15 Credits) 1: 30 p.m. – 4:30 p.m.
Most of us know how to sell to that mass-market client, but what about customers with highly specialized interests? Is there a place in cruising for them? In this interactive seminar you’ll learn dozens of strategies to help you reach and satisfy niche clients. You’ll see how both mainstream and specialized cruise products can satisfy their needs. And you’ll explore the profile of six common niche client types and precisely what they want from a vacation travel experience.
Come join us in a city near you and earn up to a total of 32 credits when a member cruise line conducts a product seminar in addition to the CLIA seminars. Please click here for the 2nd Quarter Agency Training Program schedule.
Plan Ahead for TrainingFest 2010
- Thursday 9:00 AM Cruise Vacations - An Introduction
- Thursday 9:00 AM Getting Connected: A Primer on Social Media Networking
- Thursday 1:30 PM Principles of Professional Selling
- Thursday 1:30 PM Group Sales Made Easy 2nd Edition
- Thursday 5:00 PM TrainingFest Trade Show
- Friday 9:00 AM Managing Your Time Effectively
- Friday 9:00 AM Building a Smart Business Plan
- Friday 1:30 PM Who Are You?
- Friday 1:30 PM Local Public Relations Techniques
- July 8-9 Dallas, TX
- July 15-16 Atlanta, GA
- July 22-23 Denver, CO
- July 29-30 Los Angeles/San Pedro, CA
- August 5-6 Washington, DC/Arlington, VA
- August 12-13 Las Vegas, NV
- August 19-20 St. Louis, MO
- August 26-27 Fort Lauderdale, FL
- September 9-10 San Francisco, CA
- September 16-17 Philadelphia, PA
- September 23-24 Toronto, ON
CLIA Seminar of the Month
Featured Online Courses of the Month
CLIA’s TRAINING COMES TO YOU!
CLIA Membership
Individual CLIA Travel Agent Member – Every Reason to Be One
CLIA Welcomes 2010 Travel Agent Advisory Board
The 2010 TAAB includes:
Margarita Navarette, American Express, Miramar FL; Jackie Friedman, Nexion, Southland, TX; Jeff Anderson, America’s Vacation Store, Escondido, CA; Terri Burke, Cruise Planners, Coral Springs, FL; Jeri Amstutz, Signature Travel Network, Marina del Rey, CA; Uf Tukel, WMPH, Delray Beach, FL; Mike Drever, CruiseShip Center West Canada, Vancouver, BC; Mark Schiffner, Cruise Holidays, Eden Prairie, MN; Dwain Wall, CruiseOne/Cruises Inc., Ft. Lauderdale, FL; Alexander Goldman, Travelocity, Andover, MA; Jo Kling, Landry & Kling, Coral Gables, FL; Karin Viera, Vacation.com, Alexandria, VA; Annie Scrivanich, Cruise Advisors, Seattle, WA; Elda Maldonado, One World Cruises, Pinecrest, FL; Jerry Burns, Fairfield Travel, Fayetteville, GA; Linda Taylor, Classic Soul Cruise & Travel, Los Angeles, CA; Janet Vigilante, Anchors Away World Cruise Specialist, W. Palm Beach, FL; Carol Mackay, CTC, MCC, Travel Professionals International; Joan Lacy, Lacey’s Cruise World; Wilma Marie Ross, Bytown Travel, Ottawa, ON; Richard Bravo, AAA, Costa Mesa, CA; Makis Xenatos, Liberty Travel, Ramsey, NJ; and Sunni Drisgill, BTS Cruise Center of Baltimore.
CLIA Webinar Series Continues into May
- Norwegian Cruise Line, March 24
- Princess Cruises, April 22
- Holland America Line, May 6
The series will pick up again following cruise3sixty, which is June 2-6 in Vancouver.
Back to Basics in 2010, By Joanie Ogg
Revisit Your Business Plan
Pull out your 2010 business plan and evaluate your actual progress against your budgeted target. Reconcile both your transactional volume and internal yields to see if you are on track to reach your planned objectives for year. If you are falling short of your expected transactional volume then try to ascertain if it is because your conversion ratio is lower than anticipated or that you are simply not generating the necessary leads to meet your objectives. Once you understand the nature of the issue creating the shortfall, you can take corrective action.
Also, evaluate the internal yields that have been generated by the transactions you have completed. If they are lower than anticipated, try to understand why. Many mass-market lines and itineraries have seen deterioration in yield as pricing actions tend to erode the commissions that are generated from the sale. If your yields have plummeted, you should look at adding yield from your existing transaction through packaging ancillary products or services to the files. Maintaining yield is one of the most important aspects of staying on target. You should also review your expenses to make sure that they are in line with the number of transactions and yield stated in your business plan.
Revisit Your Marketing Plan
Technology is changing the way we market cruise quicker than heat does ice cream. Make sure that your marketing plan is still viable in today’s rapidly changing environment. If you are still dependent on the Yellow Pages ad for leads, then you may be in need of a complete marketing plan makeover. Don’t be afraid to engage one of the business coaches that specialize in the travel industry to help you update your marketing plan to achieve a sophisticated and relevant effort to expand your business.
If your marketing costs are skyrocketing, your transactions falling short and internal yields not up to snuff, then you have an opportunity to change directions to improve your business plan to meet the challenge.
Revisit Your Overall Objectives and Unique Selling Proposition
Many cruise professionals start out selling mass-market lines and itineraries and build a successful book of business selling these products. After a few years their own personal knowledge and motivation grows in different directions, yet their client base remains the same because they do not recognize that their own personal inventory of knowledge could lead them to a more lucrative financial model. Assess your personal knowledge and motivation for opportunities to evolve a niche cruise clientele that may enhance your conversion ratio (lead to sale), internal yields and reduce your overall expense per transaction.
Best of Luck in 2010 and enjoy!
Learn More about LGBT Marketing
A complimentary CLIA copy of Community Marketing's 14th Annual Gay & Lesbian Tourism Study is now available for CLIA members. This 50-page document presents a top ten findings section starting on page three, and includes CMI’s annual gay and lesbian destination rankings, effects of the recession, and a list of the top travel brands outreaching to the market. The report contains a detailed statistical analysis of the 4,700 gay and lesbian consumers who reside in the United States. http://www.communitymarketinginc.com/mkt_mts_tdp.php
CMI would like to thank NYC & Co. and Tourism Toronto for their support of this year's study, as well as IGLTA, ASTA, ATME, USTOA, NTA, CLIA and Travel Weekly.
Joanie Ogg, CTC, MCC is Owner of Joanie Ogg Marketing Group & www.HomeBasedTravelAgent.com
CLIA Events
Count Down To cruise3sixty!
Get your passport ready, sign up for pre-and post tours of beautiful British Columbia and get ready to enjoy the fun! For information and to register, visit www.cruise3sixty.com.
CLIA Team Member
CLIA team member: Terry Dale, president and CEO
As president and CEO of CLIA, Terry represents the international cruise industry’s largest trade organization and travel agency association, comprised of 25 cruise lines, 16,000 affiliated travel agencies and agents, and 85 Executive Partners, the industry’s strategic business allies. In addition to overseeing cruise marketing, promotional initiatives and travel agent educational programs, he directs the regulatory and policy development processes that foster a safe, secure and healthy cruise ship experience and help ensure the industry’s economic viability and competitiveness.
In 2007, Terry successfully guided the merger of CLIA and the International Council of Cruise Lines (ICCL), moving the larger organization to South Florida. Also under Dale’s stewardship, CLIA hosted its first-ever global travel agent cruise event, cruise3sixty, now in its fourth year. He established CLIA’s first Travel Agency Advisory Board and launched a host of new agent training and cruise marketing and promotional initiatives, including the “World’s Largest Cruise Night” and the CLIA Hall of Fame.
Terry joined CLIA in January 2004 following an 18-year career in association management and tourism development. Most recently he served as executive vice president of NYC & Company, the convention and visitors bureau of New York City. Prior to joining NYC & Company in 1998, Dale served on the NYC 2008 Olympic Organizing Committee, and was president of the Greater Providence Convention and Visitors Bureau in Providence, R.I. He holds a bachelor’s degree in American Studies, Political Science and Speech from Coe College in Cedar Rapids, Iowa.
CLIA Industry Focus
Selling Small Ships: All the Pleasures of Cruising Plus More
Adventure, luxury, fine dining, worldwide itineraries of every length, exceptional value: the extraordinarily diverse menu of small ship cruises offered by members of CLIA features virtually all the choices and experiences found on larger vessels. But, vacationing on a small ship, whether on the grand rivers of Europe, along the coast of the Mediterranean, New England or Canada, through the islands of the South Pacific or the Caribbean, or even sailing around the world, offers two distinguishing features: the unique intimacy of sharing an experience with a relative handful of new-found friends, and the opportunity to go where larger vessels cannot, including some of the most picturesque and exclusive ports otherwise inaccessible to larger ships.
More than a half dozen member lines of CLIA offer voyages in all parts of the world on ships carrying less than 500 passengers. Guests should not expect the quantity of onboard facilities found on today’s 500-5,000 + passenger vessels but they will discover the same attention to quality, comfort, convenience, choice and providing outstanding value that have helped cruising earn the highest of marks from millions of vacationers. Whether they are in the market for supreme luxury or rugged adventure, “up-close” cultural discoveries or a natural tropical paradise, today’s travelers will find a small ship to fit their desires.
River Cruising
One of the fastest growing segments of cruising is voyages by custom-designed luxury cruise ships on the rivers of Europe and other parts of the world, including Asia. Three of CLIA’s newest members – AMAWATERWAYS, Avalon Waterways, and Uniworld Boutique River Cruises – are undisputed experts.
With the ability to dock in the center of major cities, river cruising offers a total immersion into the historical and cultural life of the destination. Passengers often can walk or cycle from the ship to the major landmarks, World Heritage sites, museums, restaurants and cathedrals, without any of the delay of tendering from anchorages farther away. Throughout history, rivers have shaped not only the landscapes but the civilizations they pass through and river cruises bring everything, from fairy tale castles to the artistic masterpieces into immediate perspective. In Europe, CLIA member lines offer itineraries on all the grand rivers from the Danube and the Volga to the Rhone, Saone, Seine and Douro. During the winter holidays, many itineraries take on an added level of excitement as guests visit the famous Christmas markets along the way. In 2011, it will even be possible to choose an Amsterdam-Istanbul itinerary with most of the travel by river cruise ship. And, for those travelers seeking river journeys elsewhere, the rivers of Asia, including the Mekong in Vietnam, offer another appetizing option.
Coastal Cruising
Many CLIA member lines offer coastal voyages during the autumn in Canada and New England or repositioning cruises on the West Coast between Alaska and California, but American Cruise Lines is an example of small ship cruising that features many of the towns and villages tucked away along the East Coast that are inaccessible to larger ships. American’s fleet, including the 2010 arrival of the 104-passenger Independence, sail the inland waterways, rivers, and bays from Penobscot Bay and the islands of New England to the rivers of Florida. Each itinerary offers an in-depth sampling of American history, regional culture and local traditions against an ever-changing backdrop of natural beauty.
For a completely different coast cruising experience there is Hurtigruten, one of most venerable cruise companies in Europe. Eleven ships in Hurtigruten fleet offer the Norwegian Coastal Voyage year-round calling on no less than 34 ports of call from one end of the country to the other, some only accessible by sea. Historically, this was the mail and passenger route, a necessity for Norwegian life. Today, an extra, luxurious dimension – a cruise vacation experience – has been added for travelers from around the world.
Luxury Small Ship Cruising
Some of CLIA’s most luxurious cruise lines offer sailings on small ships, in many parts of the world. The all-suite “Yachts of Seabourn” offer cruises to many of the Mediterranean’s more out-of-the-way ports (as well as some of the most famous). These include Zadar, Croatia; Koper, Slovenia; Le Lavandou on the French Riviera and Bandol, also in France. Seabourn’s small ships sail throughout the world, navigating many of the rivers, canals and ports that larger ships cannot visit.
Among the smallest ships in the CLIA fleet are the luxurious SeaDream I and SeaDream II, SeaDream Yacht Club’s 102-passenger mega-yachts. Offering European itineraries in the summer and Caribbean sailings in the winter season, these vessels also feature visits to both well-known destinations on the French Riviera, for example, and exclusive seaside towns and villages where the bigger ships cannot travel. These include cozy harbors in the British Virgin Islands and the Windward and Leeward Islands in the Caribbean and some of the lesser traveled islands in Greece, such as Naousa, on Paros, and the unspoiled island of Sifnos.
Silversea Cruises also offers top-of-the-line small ship cruising throughout the world, including world cruises of more than 100 days. The company’s newest and largest ship – Silver Spirit – just tops the 500-passenger mark but other – Silver Wind, Silver Cloud, Silver Whisper, and Silver Shadow – carry between 382 and 296 guests. And, embarking in April, 2010, the 132-passenger Prince Albert II will travel from Europe and Scandinavia to Central and South America, Antarctica and South Africa before returning to Europe at the end of 2011.
Exotic/Adventure
One of the world’s legendary tropical paradises – French Polynesia – is the focal point of small ship cruising on Paul Gauguin Cruises’ 332-passenger m/s Paul Gauguin. Built specifically for cruising in the South Pacific, the newly renovated and refurbished ship will make 38 voyages in 2010 ranging in length from seven to 15 nights featuring such destinations as Tahiti, the Society Islands, Tuamotus, the Cook Islands, Marquesas, Tonga, Fiji and New Zealand. In its career, the Paul Gauguin has carried 140,000 guests, including 12,000 honeymooners.
Hurtigruten also offers small ship adventures, on one of the most modern luxury vessels in service today. The 301-passenger Fram, named after the Norwegian explorer Fridjof Nansen’ polar exploration ship, offers a variety of cruises to destinations as diverse as Antarctica, Greenland, and Spitsbergen, in the Arctic.
Celebrity Cruises’ Celebrity Xpedition is a 92-passenger mega-yacht that sails year-round in the Galapagos Islands. The all-inclusive nature of the voyage includes daily naturist-led expeditions in the water and on land to explore the unique flora and fauna, including the famous and ancient giant tortoises, that so motivated and excited Charles Darwin and that have continued to inspire scientists and world travelers ever since.
Finally, Windstar Cruises offers exotic cruises of a different type – small ship cruising under sail. Luxurious, modern and decidedly high-tech, Windstar’s sailing ships, which carry 148 or 312 passengers, are small and agile enough to visit some of the most exotic and out-of-the-way destinations in the Caribbean (Iles des Saintes, Bequia, Virgin Gorda), Costa Rica (Quepos, Playas del Coco, Bahia Drake, Tortuga Island), and the Mediterranean (Portovenere, Sanary Sur Mer, Port Vendres).
The next time you have an experienced cruise client in the mood for something new, suggest a small ship cruise.
CLIA Cruise News
CLIA Members Place New Ship Orders
MSC Cruises has taken possession of the MSC Magnifica, bringing the company’s fleet to 11. In addition the company has commissioned STX Europe in St. Nazaire to build a new 140,000-ton, 3,502-passenger ship expected to launch in 2013. Measuring 1,094 feet in length and 125 feet wide, MSC Favolosa will have 1,751 staterooms, bringing MSC’s total yearly capacity to nearly 1.5 million guests.
Oceania’s Marina Floats Out. The 1,258-passenger Marina, Oceania Cruises' first new ship since the line began in 2002, passed a major hurdle last month, with a floating out ceremony at the Fincantieri shipyard in Italy.
Costa Shifts Focus
Costa Cruises hopes to send more North Americans to Europe, putting less focus on the Caribbean, while at the same time working harder to persuade more Europeans to vacation in the Caribbean, President and CEO Maurice Zarmati told Seatrade Insider recently. Meanwhile, Costa broke new ground elsewhere by inaugurating the 2,260-passenger Costa Deliziosa in Dubai, a first for a city in the Middle East. Carnival Names Top Cruise Sellers
Boston-based World Travel Holdings and Vancouver-based Expedia CruiseShipCenters have been named Carnival Cruise Lines’ “Travel Agencies of the Year” for 2009.
They were selected from more than 30,000 cruise-selling agencies throughout the U.S. and Canada. Joni Rein, Carnival’s vice president of worldwide sales, noted that the two winners follow distinctly different business models. World Travel Holdings, co-founded by Brad and Jeff Tolkin in 2005, takes a multi-faceted approach, owning and/or operating some of the top cruise Web sites, including Cruise411.com, CruisesOnly.com, and Cruises.com, as well as two of the most successful home-based agencies in CruiseOne and Cruises Inc. Established in 1987, Expedia CruiseShipCenters leverages one of the most recognizable names in travel and is highly regarded for its wide-ranging technology expertise. In addition to its top-rated booking engine, Expedia CruiseShipCenters operates 116 retail locations in Canada as well as a franchise model in the U.S. and a successful home-based agency network with more than 2,600 highly trained cruise consultants. Papua New Guinea to Launch Cruise Development Plan
Silversea Names Enzo Visone as Executive Chairman
Enzo Visone has been named Executive Chairman of the Board of Silversea Cruises. He will work closely with Manfredi Lefebvre, deputy chairman, and Amerigo Perasso, Silversea’s president and CEO. Visone has had an illustrious career as an international manager and CEO in high-end consumer goods in both private and publicly listed companies. A dual citizen of England and Italy, he has worked with international companies in the U.S., Europe and the Middle East, most recently as Chief Executive Officer in an asset management company based in Milan. Prior to that he was CEO of the Campari Group. Port Talk
Year-round Sailings from ‘Who Dat Nation’
Port Everglades Offers More Summer Cruise Vacations Than Ever Before
Cruise ships sailing from Port Everglades this summer include: Carnival Cruise Line's Carnival Freedom, Celebrity Cruises' Celebrity Solstice, Princess Cruises' Emerald Princess, Royal Caribbean International's Grandeur of the Seas, Royal Caribbean International's Oasis of the Seas and day-cruise Discovery Cruises' Discovery Sun.
- "Our cruise line partners have discovered that South Florida is a terrific year-round market because we have 6 million residents who don't have to travel far to sail, direct interstate highway access and low-fare airlines coming into Fort Lauderdale-Hollywood International Airport," said Port Everglades Director Phil Allen. "For South Floridians, this means traditionally seasonal jobs are now year-round and there will be good summer vacation deals right in their own backyard."
- The 3,000-passenger Carnival Freedom sails on six- and eight-night voyages on alternating Saturdays and Sundays to the Eastern and Western Caribbean.
- The 3,100-passenger Emerald Princess sails every Sunday to the Eastern and Western Caribbean.
- The 2,400-passenger Grandeur of the Seas sails on four- and five-night cruises on alternate Mondays, Thursdays and Saturdays to the Eastern and Western Caribbean beginning April 29, 2010.
- The 5,400-passenger Oasis of the Seas sails every Saturday to the Eastern and Western Caribbean.
Port Everglades is the cruise ship capital of the world with more than 3.4 million passengers expected during 2010 and more homeported cruise ships than any cruise port worldwide. The Port's ever-expanding fleet of cruise ships provides guests with an array of cruise vacation choices from the sunny Greater Fort Lauderdale area including everything from sampler-size day cruises to around-the-world cruises. Port Everglades is where the best cruise ships launch and the greatest getaways begin.
Details on the latest cruise offerings are available on the Internet at www.porteverglades.net.
Tampa Welcomes New Resident
“Norwegian Star home porting in Tampa for the first time will give the more than eight million residents in the north and central Florida region a chance to experience Freestyle Cruising,” said Kevin Sheehan, Norwegian Cruise Line’s chief executive office. “A short drive from eight of the top U.S. theme parks and some of the Gulf’s most beautiful beaches makes for a great pre or post stay in Tampa before heading out on an exotic Western Caribbean cruise.”
St. Lawrence Packaged as Cruise Destination
Cruise the Saint Lawrence groups the nine ports of call on the Saint Lawrence River including Québec, Montréal, Saguenay, Trois-Rivières, Baie-Comeau, Havre-Saint-Pierre, Sept-Îles, Gaspésie and the Iles de la Madeleine. Contact St. Lawrence at www.cruisesaintlawrence.com or info@cruisesaintlawrence.com
2010 Predicted to be ‘Best Ever’ in Newfoundland, Labrador
Oman Opens Cruise Terminal
CLIA Cruise Line Profiles
Seabourn Cruise Line
The Yachts of Seabourn provide the ultimate in ultra-luxury yachting vacations to the most desirable destinations on earth. The intimate all-suite Seabourn Pride, Spirit and Legend each carry a maximum of 208 guests and nearly the same number of skilled and dedicated staff, providing a level of personalized service that is unmatched in the industry. The 450 guest Seabourn Odyssey debuted in 2009 and has been hailed as “quite simply a game-changer for the luxury segment.” Her sister ship, Seabourn Sojourn, will debut in 2010 and a third ship will sail in 2011. All accommodations are ocean-view suites, many with balconies. Suites have a stocked bar, marble or granite bath and in-suite entertainment. Superb cuisine created by celebrity chef Charlie Palmer is served in an open-seating restaurant or at more casual alternative venues. Guests may enjoy dinner served in their suites or on their verandas. Relax in The Spa at Seabourn. Myriad included Signature Delights add value for all guests: complimentary wines and spirits; free Massage Moments on deck; Dress Circle enrichment speakers; Movies Under the Stars; water sports from a unique, fold-out Marina and Pure Pampering therapeutic bathing experiences from Molton Brown, London. Because our intimate yachts carry fewer guests and go where many larger ships cannot, Seabourn delivers privileged in-depth experiences of each destination to our guests. Optional Signature Series and Adventure Collection shore excursions provide a virtual backstage pass to the world. Seabourn's Personal Shopper excursions whisk guests away in a luxury car accompanied by a local expert shopping guide.
Phone Numbers
- General Office: 305-463-3000
- Brochures/General Information: 800-929-9595
- Individual Reservations: 800-929-9595
- Charter Reservations: 305-463-7641
- Group Reservations: 800-929-9595
- Incentive Sales: 305-463-3114
- Guest Relations: 800-929-9391
- Travel Agent Sales Support: 800-929-9595
- Travel Agent Relations: 800-929-9595
Key Selling Points
- Intimate yacht-like ships with just 208 to 450 guests provides a friendly¸ uncrowded and sociable atmosphere.
- A staff-to-guest ratio of nearly one-to-one ensures the most personalized service.
- Named “World’s Best” by readers of Departures, Conde Nast Traveler and Travel + Leisure.
- Consistent quality: honored on every annual Condé Nast Traveler Gold List.
- Get the best for less--Yachting Collection Savings of up to 65% on select voyages.
- Seabourn is loaded with extras, from Molton Brown amenities to Caviar in the Surf.
- Award-winning cuisine created by celebrity chef Charlie Palmer, served in an open-seating Restaurant.
- Complimentary open bars, including champagne, wines and spirits.
- Sumptuous, ocean-view suites, many with balconies or verandas.
- Worldwide destinations¸ exotic ports and cruises from seven to 74 days.
- Seabourn Odyssey, the first new ultra luxury vessel to debut in over six years, will offer guests 11,400 square feet of deck space, a two-deck indoor/outdoor spa facility and private verandas in 90% of suites
Cunard Line
If travel is meant to be savored, then crossing the oceans should be a majestic experience, not merely a hop across the pond. For travelers of this persuasion, only one name evokes the pleasures of The New Golden Age of Ocean Travel: Cunard Line. Proudly continuing the tradition of luxury cruising that began in 1840, Cunard's ships maintain the line's legacy and heritage. Flagship Queen Mary 2 is the only ship offering regularly scheduled Transatlantic service, Queen Victoria evokes intimate grandeur and elegance and the new Queen Elizabeth, launching in Fall 2010, will pay homage to the first Cunard Queen bearing this name.
Cunard caters to sophisticated, well-seasoned travelers who enjoy the finer things in life. The classic liners attract like-minded guests who enjoy the Cunard hallmarks of impeccable White Star Service, fine dining, sumptuous surroundings, civilized adventure and the legacy of historic voyages and Transatlantic travel.
Cunard Line is a proud member of the Carnival Corporation, which also includes Carnival Cruise Lines, Holland America Line, Princess Cruises, Costa Cruises, and Seabourn Cruise Line. These lines appeal to a wide range of lifestyles and budgets, but share a passion to please each guest, and a commitment to quality and value.
Phone Numbers
- General Office: 661-753-1000
- Brochures/General Information: 800-728-6273
- Individual Reservations: 800-728-6273
- Charter Reservations: 800-728-6273
- Group Reservations: 800-728-6273
- Incentive Sales: 800-728-6273
- Air Arrangements: 800-728-6273
- Special Needs/Accessibility Passenger Services: 800-728-6273
- Guest Relations: 800-728-6273
- Travel Agent Sales Support: 800-728-6273
- Travel Agent Relations: 800-728-6273
Key Selling Points
With Cunard’s 2010 debut of the new Queen Elizabeth, one of the oldest names in ocean travel will operate the industry’s youngest fleet. Three Queens will once again sail under the Cunard flag.
Queen Elizabeth’s maiden season offers six voyages to 32 ports in 18 countries.
Queen Mary 2 offers Transatlantic crossings, a new Eastbound-Westbound route and more “Grand” voyages sailing roundtrip from New York: guests can combine two Crossings with a Mediterranean, Northern Europe and for the first time, a short Getaway voyage in Europe.
Queen Victoria offers her first British Isles itinerary.
World Voyages for Queen Mary 2 and Queen Victoria include 31 countries, 57 ports and 30 maiden calls.
Cunard’s enduring appeal reflects the line’s 170-year legacy, whose ships include special innovations such as: the only planetarium, both the largest ballroom and library at sea, and the first Canyon Ranch SpaClub at sea aboard Queen Mary 2; private viewing boxes in the Royal Court Theatre, Cunardia, an onboard museum display, and a two-storey library aboard Queen Victoria.
CLIA Member Line FAM & Education Opportunities
Avalon Waterways Offers Educational Opportunities
Webinar Training Program: We offer several webinar opportunities each month. Whether you have 10 minutes or 90 minutes, we have designed our free webinar training program to offer something for everyone. Register today on the Travel Agent Portal, www.globusfamilypartner.com, or go to www.globusfamily.com/training.
Archived Webinars: Our webinars are recorded and archived on our Travel Agent Portal, www.globusfamilypartner.com under the link Webinar Training Program. They can be accessed 24-7 for your convenience!
- Get Your Wave On: spend 15 minutes and listen to our recent recording where we discussed marketing ideas for cruise sellers to add to your success in 2010! https://www2.gotomeeting.com/register/227362299
- How to Cross-Sell Your Cruise Clients: we invite you to review our exciting webinar for even further ideas for how you can earn more this year! https://www2.gotomeeting.com/register/226840498
Travel University: Avalon Waterways River & Small Ship Cruising-Complete our Avalon Waterways Travel University course to further your education and understanding of river cruising with Avalon Waterways and earn 5 CLIA credits! To access this course, log on to our Travel Agent Portal, www.globusfamilypartner.com and click on the link for Travel University.
- Cross-Selling Your Cruise Clientele: Complete our "Cross-selling to Your Cruise Clientele" course and take a look at several opportunities that are right under your nose! Explore the art of cross-selling with two options to share with your cruise clients: Avalon Waterways river cruising and Monograms independent vacation packages. To access this course, log on to our Travel Agent Portal, www.globusfamilypartner.com and click on the link for Travel University. (CLIA Credits Pending)
- Special Spring Savings for Travel Agents: Save 60% - 70% on Avalon Waterways River Cruises!
- 70% discount on:
- Tulip Time Cruise: April 4 - April 11, 2010
- European Splendor: May 3 - May 16, 2010
- A Taste of the Danube: April 20 - April 25, 2010 and April 24 - April 28, 2010
- 60% discount:
- The Blue Danube Discovery: April 4 - April 17, 2010 and April 15 - April 28, 2010
- The Legendary Danube: April 10 - April 21, 2010
- Windmills, Vineyards & Paris: April 10 - April 24, 2010 and April 19 - May 2, 2010
- Central European Experience: April 22 - May 4, 2010
- Black Sea Discovery: May 6 - May 17, 2010
- 70% discount on:
It’s Time to Earn Your Ph.D. in F.U.N.
If you have not experienced the interactive fun of Carnival’s new CCL University and earned your Bachelor’s of Fun degree, visit the CCLU Virtual Campus today! Find out how to master the art of Funology by earning advanced degrees such as a Master’s of Memories or Ph.D. of Awesome. There is even an Agency of Funology degree. In addition to other great benefits, you’ll earn CLIA certification credits.
Did you know that by attending one of our onsite training events you will earn credit towards these advanced degrees? We have an amazing variety of events -- such as "Fun For All" Weekends, VIP Shipboard Luncheons and Executive Conferences at our headquarters!
These popular events provide a fun way to learn about the innovative features and amazing amenities on Carnival ships as well as a chance to learn about new sales programs and the hottest selling tips.
Space is limited so take a look at all of these great programs and register today!
Hurtigruten Offers Seminar Invitation
CLIA travel agents are cordially invited to attend this exclusive seminar at sea aboard Hurtgruten’s MS Trollfjord through Norway’s majestic fjords - April 12 – April 17th, 2010
Experience the World’s Most Beautiful Voyage as you learn the various aspects of Hurtigruten and our product offerings. Discover valuable sales methods to help you earn the highest commissions, participate in comprehensive product presentations, destination familiarization, sales and marketing workshops and understand how to improve your revenue performance with Hurtigruten. Beginning in Kirkenes, high above the Arctic Circle sail down along the fjord filled coast of Norway calling on exquisite ports of call including Norway’s first capital – Trondheim, and the beautiful Hanseatic port of Bergen. Participation in this event is only $99 for agents, $199 for guests.
Cruise Itinerary
- Day 1: Kirkenes-Vardo-Batsfjord-Berlevag
- Day 2: Honningsvag-Havoysund-Hammerfest-Oksfjord-Skjervoy-Tromso
- Day 3: Harstad-Risoyhamn-Sortland-Stokmarknes-Svolvaer-Stamsund
- Day 4: Ornes-Nesna-Sandnessjoen-Bronnoysund-Rorvik
- Day 5: Trondheim-Kristiansund-Molde-Alesund Day 6: Torvik-Maloy-Floro-Bergen
Learning Opportunities with Norwegian Cruise Line
In 2010 Norwegian Cruise Line will offer myriad opportunities for travel partners to visit our ships and experience our onboard product. Two programs are being offered in 2010:
- PhD@Sea gives travel partners the opportunity to sail in a balcony stateroom, with a guest, at a greatly reduced rate, as well as earn CLIA credits, experience Freestyle Dining and peek behind-the-scenes and meet the ship’s crew. Hosted by representatives from CLIA and NCL, the PhD@Sea program is open to travel partners who are Freestyle Certified as part of NCL’s online education program, NCL U. To become Freestyle Certified agents should register and take all the requisite courses by visiting www.ncluniversity.com
- NCL’s Let’s Do Lunch program offers travel partners the opportunity to visit Norwegian Cruise Line ships while in port, enjoying a tour, presentation and lunch onboard. The Let’s Do Lunch program is offered to any student registered in NCL U. In 2010 NCL will host 4000 travel partners as part of this program. To register and begin taking courses to qualify for Let’s Do Lunch, agents may begin by visiting www.ncluniversity.com
Oceania Invites Agents to Become Specialists
"Go to www.TAUNIV.com and become an Oceania Cruises Specialist today!" That’s the message from Oceania, which will welcome 1,258-guest Marina in January, 2011. With elegantly appointed and custom-crafted accommodations that are among the most spacious at sea and specifically designed for epicureans, Marina will feature a total of ten dining venues, six of which are open seating gourmet restaurants, all at no additional charge.
Oceania is the world’s only upper-premium cruise line, offering gourmet cuisine, gracious service and award-winning itineraries at an exceptional value. A leader in destination cruising, we offer 300 of the world’s most alluring ports onboard the elegant 684-guest Regatta, Insignia and Nautica.
CLIA Partners
American Express OPEN
American Express OPENSM is dedicated exclusively to the success of small business owners and their companies. With tailored products and services, the team delivers purchasing power, flexibility, control and rewards to help customers run their businesses.
Business Cardmembers can leverage an enhanced set of products, robust on-line account management capabilities, and automatic savings from an expanded lineup of air, lodging and other business partners. OPENForum.com, an example of the resources OPEN provides, is an on-line portal that offers insights from expert business owners as well as opportunities for networking with other entrepreneurs.
To obtain more information about OPEN, visit OPEN.com, or call 1-800-NOW-OPEN to apply for a Card. Terms and conditions apply.
Vancouver to Alaska Cruises -- Smooth Sailing for Americans
When returning to port, the Onboard Check-in Service provides passengers their airline boarding passes and baggage labels. Passengers are bused to a dedicated passenger lounge at the Vancouver airport for a same-day flight home to any US destination. On Board Check-in streamlines customs and security clearance. Baggage transfers from ship to airline are hassle-free -- no passenger handling required. Major Alaska Cruise lines and US airlines are participating in this innovative approach to cross-border travel. Click here for more information.
FEDEX
CLIA members can already save up to 26% on select FedEx shipping service. Now you’re also entitled to save up to 20% on select FedEx Office copy and print services and 10% off other select services at more than 1,800 FedEx Office locations.* Enroll now – enter passcode FHVSV7. Starwood Offers "Bon Voyage" to Cruise Passengers
To submit a booking and a chance to win one of the great prizes from Starwood’s 2010 Book and Win BIG promotion, travel professionals can log on to starwoodpro.com. For a list of Starwood Global Pre and Post Cruise booking options visit starwoodpro.com/cruise. Reservations are bookable through all primary booking methods, including online via starwoodpro.com. Travel Professionals can also call (800) 334-8484 and request promo code PPC or search in the GDS under promotional rates.
