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CLIA Today: April 2010

From The Bridge

It may be tax time but there are strong signs in the cruise industry that 2010 will be a lot less taxing – on our psyches at least – than what we’ve just come through. As you will read, many CLIA member lines are optimistic about an industry that seems to be on a careful rebound and that’s good news. Meanwhile, delegates to cruise3sixty are sure to have the time of their lives in beautiful Vancouver; have you registered yet? We are currently accepting registrations on a wait list basis. We’d love to have you there to find out how to make this year the best yet for your business. And, here’s a little sales tip: there’s no better way to spend a tax refund than on a cruise vacation! Happy sailing!

CLIA Breaking News

Carnival Corp.'s Howard Frank is New CLIA Board Chairman

Howard S. Frank, vice chairman of the board and COO of Carnival Corp. & plc, has been named chairman of CLIA's board of directors. He has served on the committee for a number of years and, in a normal rotation of responsibilities, succeeds Gregg Michel of Crystal Cruises, who has served as chairman since 2008.

Frank joined Carnival Corp. as senior vice president-finance and chief operating officer in July 1989 and has served as the company's vice chairman and COO since January 1998. In this capacity, Frank is responsible for directing the company's corporate-wide business development strategies. He also works closely with the management of all Carnival operating units in the development of strategic initiatives. Frank works closely with Micky Arison, the company's chairman and CEO, in providing oversight of the company's various worldwide operations. Before joining Carnival, Frank was the partner in charge of accounting and auditing services with the South Florida offices of Price Waterhouse. He joined Price Waterhouse in 1966, was transferred to its Miami office in 1973, and admitted to the firm's partnership in 1975. His responsibilities with the firm included a number of diversified clients, largely focused on the cruise and travel industries.

Industry Executives Express Optimism as Bookings Climb and Prices Inch Up

Last month’s Cruise Shipping Miami conference brought good news and optimistic, though cautionary, forecasts from several cruise industry executives. In a nutshell: bookings are on the rebound and prices are inching back toward more profitable levels – for cruise lines and travel agents.

As reported in USA Today, Kevin Sheehan, Norwegian Cruise Line CEO, said, “Nothing this industry has experience in the past could prepare us for what came barreling down the pipe in 2008 and 2009…it was big and it was scary.” But he summed up the opinion of many executives by following up with “we’re seeing solid signs of a recovery, albeit one that will play out over the next two to three years.” Sheehan cited “one of the strongest Wave Seasons in recent memory” and a longer booking window as positive indicators.

In response, Norwegian announced that it would raise prices by seven percent early this month, while Carnival said it would increase prices by five percent. Gerry Cahill, Carnival’s CEO, noted that ticket prices had dropped as much as 20 percent in 2009 and said, “We’re all pushing to rebuild that price.” And, Celebrity Cruises CEO Dan Hanrahan observed that even pre-recession pricing was well below 2006-2007 levels so the industry still has a way to go. Nevertheless, “consumers are starting to open their wallets again,” Hanrahan said, reflecting the optimism of most of the executives, including Stein Kruse, Holland America Line’s CEO, who was quoted as saying, “One must never under-estimate the power of the American consumer.

In another sign of rebound, industry executives noted the resumption of new ship orders, albeit at a slower pace than at times in the past. Carnival’s Cahill, whose company expects to accept delivery of two or three ships a year among its 11 brands, said the slower pace would give the industry a chance to get pricing up. Whatever the pace, Rick Sasso, CEO of MSC Cruises and CLIA’s marketing committee chair, applauded the growth. “Supply has driven the success of this business over decades; we need more ships,” he said. Cautioning that “There are still clouds that hang over this country and others,” Adam Goldstein, Royal Caribbean CEO, pointed to another bright spot – the globalization of cruising. “All the major regions of the world are catching on to cruising,” he said, noting growing demand in Europe, Asia, the Middle East and Latin America. “Ultimately, Asia may be the largest opportunity in cruising, maybe in all of travel,” he said.

As cruise3sixty Approaches, Industry’s Focus is on Vancouver and the Alaska Cruise Season

With scarcely six weeks to go before cruise3sixty 2010, cruise industry attention is on Vancouver and, of course, the Alaska cruise season in which that fabulous city plays such an important role.

As CLIA Today went to press, there was a possibility that Alaska’s cruise passenger head tax would be lowered by more than 50 percent; CLIA and its members support the move. Stay tuned for the latest details when the Alaska legislature decides by April 18.

Surrounded by water and towering mountains – remember the 2010 Winter Olympics? – Vancouver is one of North America’s most beautiful cities and most popular vacation destinations. For very good reasons. This is a city of coastlines, coves and inlets, parks and gardens, where residents travel as often by water as they do public transportation. It is a city of world-famous museums, like the architecturally spectacular Museum of Anthropology, with its extraordinary collection of First Nations art and culture. It is a city of restaurants serving cuisines from around the world, arts festivals, ethnic neighborhoods, and fun. Especially appealing to active vacationers, Vancouver offers everything from biking, rollerblading and mountain climbing to golf, kayaking, sea safaris and whale watching.

When they are not in seminars or general sessions, delegates to cruise3sixty – June 2-6 – will be treated to an eclectic assortment of sightseeing tours and excursions that highlight many of Vancouver’s most appealing landmarks and attractions and which, for the most part, are available to all visitors depending on the time of year. There are fully narrated harbor cruises providing unparalleled perspectives on the city; city tours featuring Chinatown, Gastown and the world-famous Stanley Park by motorcoach; even horse-and-buggy tours of Stanley Park itself. While there, the Vancouver Aquarium – one of the world’s best and where the cruise3sixty welcome reception takes place – is an absolute must.

Other “top of the list” visitor activities include the Capilano Suspension Bridge, 230 feet above Vancouver’s own rainforest, and Grouse Mountain, the “peak of Vancouver,” with its Skyride, one of North America’s longest aerial trams. In the heart of the city is Granville Island, a culinary, artistic and shopping neighborhood famous for street performers, a public market and trendy boutiques. And, reflecting Vancouver’s large Asian population, the Dr. Sun Yat-Sen Classical Chinese Garden is a highlight of the Vancouver Lookout Tour by Vancouver Trolley. The Lookout, 450 feet above sea level, provides a 360 degree panoramic view of the city, its islands, bays and parks.

These and many other tours and attractions are easily enjoyed by cruise passengers during the Alaska season, which runs from May to September, with Vancouver serving as a gracious and friendly embarkation port or port of call. Seven CLIA member lines this year – Carnival Cruise Lines, Celebrity Cruises, Holland American Line, Norwegian Cruise Line, Princess Cruises, Royal Caribbean International and Silversea Cruises – will offer Alaska itineraries from numerous home ports ranging from San Diego to cities in Alaska. For the first time ever, Carnival will operate a schedule of seven-day Alaska cruises round-trip from Seattle onboard the Carnival Spirit. Three Celebrity ships – Celebrity Infinity, Celebrity Mercury, and Celebrity Millennium – will offer a total of 58 Alaska sailings from six home ports: Vancouver, Seward, Seattle, Los Angeles, San Diego and San Francisco. Holland America, with eight ships in the region, is introducing a new 14-day Alaskan Adventurer from Seattle itinerary in addition to its seven-day trips. Norwegian will have two ships – Norwegian Pearl and Norwegian Star – making seven-day Glacier Bay or Sawyer Bay sailings from Seattle. The Princess fleet will offer a total of 112 Alaska sailings on seven ships featuring cruisetours that can extend the vacation by as many as eight nights. Royal Caribbean’s two vessels – Radiance of the Seas and Rhapsody of the Seas – will offer 37 Alaska sailings, including seven- and 14-night itineraries from San Diego, Seattle, Seward, or Vancouver. Silversea’s 382-guest, all-suite Silver Shadow will make 12 Alaska cruises ranging from seven to 12 day, including round-trip or open-jaw departures from Los Angeles, Seward and Vancouver. (Many of these ships will be in Vancouver and available to inspection during cruise3sixty)

For those planning ahead, Crystal Cruises has announced that it will return to Alaska next year for the first time since 2005 with nine 12-day cruises from San Francisco, with stops in Vancouver and Victoria as well as ports in Alaska. And, if the Alaska head tax is lowered, agents may find 2011 in Alaska bigger and better than ever.

In the meantime, guests on Alaska cruises can look forward to the trip of a lifetime. Depending on the cruise line and itinerary, the highlights of an Alaskan voyage can include the cities of Sitka, Skagway, Juneau, Ketchikan and the magnificent Sawyer Glacier, Hubbard Glacier, Icy Strait Point, Glacier Bay National Park, Denali National Park, and Tracy Arm Fjord. It is even possible this year to visit Anchorage, Alaska’ major city, by cruise ship. Many lines also offer multi-day excursions on glass-domed railcars or the world-famous narrow-gauge White Pass and Yukon Route Railroad, and trips to destinations as far afield as Banff and the Canadian Rockies. And, if sightseeing is not enough, there are culinary adventures featuring wild Alaska salmon and other local seafood, wine cruises to Alaska, and opportunities to go whale watching, zip-lining on the longest zip line in the world, hiking, biking, flight-seeing and more. Alaska may be America’s last frontier but, for guests on CLIA member cruise lines, it will be an exciting adventure in style and absolute comfort.

CLIA Training

Managing and Monitoring Your Training is Now Easier than Ever

In our ongoing effort to make valuable training and Certification more convenient, easy and efficient, CLIA has created a major enhancement to www.CLIAacademy.com, the highly utilized online resource where you, our travel agent partners, can register for courses, enroll in Certification programs, take examinations online, access transcripts and link to other useful information.

Now, you have the opportunity to create one master account at www.CLIAacademy.com that allows you to review all your training activity and history in one place, with all archived personal records tied together, rather than to have to access records separately. For example, exams from any training venues will now appear on your new master record and will be available online for the first time ever. This is accomplished with the help of a dedicated team of Customer Support personnel who compare and merge records to create the new master account. All you have to do is follow an easy three-step registration process:

  • Step 1: Visit www.CLIAacademy.com to register for a new master account
  • Step 2: Then list as many personal logins from previous training courses as possible at the prompt “Claim My Old Record.” Customer Support then takes over.
  • Step 3: Wait for email confirmation of your record merges and then you will have access, with a single login, to your entire training history.

“CLIA has utilized online technology and resources in training and Certification for more than a decade. As the scope and diversity of training opportunities continue to expand, we believe it is important to provide every possible resource to help our agent members maximize the efficiency and productivity of their commitment to professional development,” said Tom Cogan, CLIA’s Director of Training. “This enhancement to www.CLIAacademy.com, which provides agents quick one-stop access to their entire training and Certification history, including live classroom and internet records, enables them to immediately see where they stand. The rewards will be outstanding."

Response to the new capabilities has been immediate and positive. More than 600 agents created new master accounts in the first four days and CLIA’s training department expects thousands of others to follow quickly. CLIA is the recognized leader in travel agent education and delivered over 40,000 total training events in 2009. CLIA's Agent Training Program (local classroom training) and online training programs alone served over 11,000 agents in 2009, with 19,000 exams taken.

For more information please visit www.CLIAacademy.com.

2nd Quarter ATP 2010

It’s not too late to sign up for CLIA’s 2nd Quarter Agency Training Program seminars; just register on CLIA’s website, www.cruising.org. We will be visiting 46 cities across North America, offering two informative and essential seminar topics:
  • POWER SELLING TECHNIQUES (15 Credits) 8:30 a.m. – 11:30 a.m.
    This seminar focuses on methods to boost cruise sales. Implement the “forgotten” steps of sales that can have a huge effect on your closure rate, apply super skills that can make your job easier and produce remarkable results, and become a superstar salesperson.
  • SELLING TO SPECIAL INTERESTS – NICHE MARKETS (15 Credits) 1: 30 p.m. – 4:30 p.m. Most of us know how to sell to that mass-market client, but what about customers with highly specialized interests? Is there a place in cruising for them? In this interactive seminar you’ll learn dozens of strategies to help you reach and satisfy niche clients. You’ll see how both mainstream and specialized cruise products can satisfy their needs. And you’ll explore the profile of six common niche client types and precisely what they want from a vacation travel experience.

Come join us in a city near you and earn up to a total of 32 credits when a member cruise line conducts a product seminar in addition to the CLIA seminars. Please click here for the 2nd Quarter Agency Training Program schedule.

TrainingFest 2010

TrainingFest is the two-day traveling seminar series and table-top trade show featuring presentations made by our member cruise lines, that enables you to get the jump on professional development at a location close to home. These are the programs featured this year:
  • Thursday 9:00 AM Cruise Vacations - An Introduction
  • Thursday 9:00 AM Getting Connected: A Primer on Social Media Networking
  • Thursday 1:30 PM Principles of Professional Selling
  • Thursday 1:30 PM Group Sales Made Easy 2nd Edition
  • Thursday 5:00 PM TrainingFest Trade Show
  • Friday 9:00 AM Managing Your Time Effectively
  • Friday 9:00 AM Building a Smart Business Plan
  • Friday 1:30 PM Who Are You?
  • Friday 1:30 PM Local Public Relations Techniques

Here are the dates and cities for TrainingFest 2010 so you can mark it on your calendar. Registration will be available and announced shortly.

  • July 8-9 Dallas, TX
  • July 15-16 Atlanta, GA
  • July 22-23 Denver, CO
  • July 29-30 Los Angeles/San Pedro, CA
  • August 5-6 Washington, DC/Arlington, VA
  • August 12-13 Las Vegas, NV
  • August 19-20 St. Louis, MO
  • August 26-27 Fort Lauderdale, FL
  • September 9-10 San Francisco, CA
  • September 16-17 Philadelphia, PA
  • September 23-24 Toronto, ON

CLIA Seminar of the Month

Cruising-The Ultimate Incentive: Incentive travel is one of the fastest growing segments in the industry. What makes it different from other types of group travel? Who are the buyers? What do they expect from their cruise experience? In this program you’ll learn the fundamentals of incentive travel and gain an understanding of the strategies and techniques you need to succeed.

Featured Online Course of the Month

Did you know that if you purchase five online CLIA training courses at one time, and successfully complete them, you will earn a bonus of five credits toward Certification, for a total of 80 credits? Here's CLIA's featured online seminar of the month: Effective Presentation Skills - 2nd Edition: In this Course, you'll learn the principles of making an effective presentation of all sorts and to all manner of audiences with professionalism and confidence. You'll learn to overcome stage fright, analyze an audience, research your subject and polish your presentation like a professional. For more information click here.

CLIA’s TRAINING COMES TO YOU!

CLIA’s training programs come directly to you by way of scheduled classes and CLIA’s Training By Request Program (when you gather 50 agents or more for training). View our calendar and find the next training classes in your area or call us at 754-224-2200 ext. 225 or 220.

CLIA Membership

Webinar Series Wraps Up Before Break for cruise3sixty

The CLIA Webinar Series has proven to be a tremendous success with both member agents and participating cruise lines, attracting over 5,000 registered participants, with some individual programs drawing as many as 850 registrants. There is only one left – Holland America Line on May 6. Be sure to watch your CLIA emails for invitations for future webinars and take advantage of this convenient platform to stay up to date with the latest developments at CLIA cruise lines.

Last Call for 2010 Membership

If you are one of the very few who have delayed, forgotten or otherwise put off renewing your CLIA membership for 2010, now is the time to act! Don’t be caught with lapsed benefits, a painful gap in training or Certification, or an out-of-date ID card. CLIA membership is one of the best business investments you can make, so, to ensure success in the coming year, make sure your membership is current.

CLIA Events

Count Down To cruise3sixty!

Over 1,400 delegates have registered for CLIA’s first cruise3sixty in Canada and another record attendance is virtually guaranteed. The 6th annual cruise3sixty conference takes place at the Vancouver Convention Center in Vancouver, BC, June 2-6, 2010. In addition to motivating speakers, extensive educational program of seminars and workshops, ship inspections, social events, entertainment and the opportunity to explore fabulous Vancouver, participants are looking forward to a mammoth trade show featuring nearly 300 exhibitors, including all the member lines of CLIA and many of the world’s most exciting cruise destinations.

This is your chance to learn everything you need to know about selling cruises, Alaska, beautiful Vancouver and British Columbia and have tremendous fun along the way. Get your passport ready, and visit cruise3sixty.com to sign up for cruise3sixty before it’s too late!

Community Marketing's 11th International Conference on Gay & Lesbian Tourism

This unique educational and networking opportunity will be held at the beautifully renovated Mirage Hotel in Las Vegas, October 24-26, 2010. Educational programs include a comprehensive orientation session to the market for newcomers, plus two full days of panel discussions and workshops about gay/lesbian independent travel, meetings, and events; sales and marketing; keynotes about gay market demographics and trends; plus meals and fun social receptions. For more information and registration, visit www.communitymarketinginc.com. Be sure to enter "clia2010" in the "Discount Code" box, for a $50 member discount.

CLIA Team Member

CLIA team member: CLIA’s Customer Service Team

Headed by Supervisor Andrea Went and Manager Brendaliz Rosario, CLIA’s four-person Customer Service Department is here to help you get the most out of your membership in CLIA. Fielding some 500 telephone calls a day, they answer your questions, provide assistance and guidance and direct you to the answers or information you’re looking for.

Among the departments responsibilities are the processing of new member applications and renewals, training registrations, and ID card applications; following up on e-mail requests and responding to info@cruising.org queries; providing information about CLIA member products and services; processing requests for promotional materials and making sure that changes in agency and agent member profiles, addresses and other information are correctly recorded.

CLIA’s Customer Service Department is all about serving you; please do not hesitate to get in touch.

CLIA Industry Focus

Cruiseindustryfacts.com Has the Information You Need on Industry Issues

The cruise industry has evolved to be a leader in innovation and technological advancement. Cruise vacations are fun, safe and offer a wide variety of amenities and recreational activities that appeal to all vacationers. In fact, more than 13 million travelers worldwide enjoyed a cruise vacation in 2008.

Did you know:

  • That nine out of 10 outbreaks of norovirus take place at land-based locations, such as schools, daycare centers, hospitals and nursing homes?
  • That in 2008, CLIA ships received an average Center for Disease Control sanitation score of just above 97, surpassing the minimum inspection score of 85?
  • That cruise line waste management and recycling programs are more stringent than those in most cities and ports?
  • That each cruise ship has more than 60 safety, environmental and health inspections each year?
  • That, as CLIA ships visit ports in countries around the world, they comply with a complex framework of flag state regulations (countries where ships are registered) and port state regulations (countries where ships visit, such as the U.S.)?

These are just some of the facts that may come in handy in discussions with your clients when and if they react to often misleading media reports on the cruise industry and come to you with questions.

This information and much more can be found at www.cruiseindustryfacts.com, a web site CLIA developed last year to ensure that consumers, travel agents and everyone else interested in cruising would have access to information about the industry’s commitment to the environment, public health and medical capabilities, and passenger safety and security. It also contains useful information about the positive contributions of the cruise industry to all 50 states of the U.S. economy, including spending, taxes and jobs.

As you know, cruise vacations are fun, safe and offer a wide variety of amenities and recreational activities that appeal to all vacationers. A large majority of those guests keep coming back for more. Part of the reason is that the cruise industry has used its leadership in innovation and technological advancement to create satisfying and rewarding vacation experiences. So, when you have clients who ask, don’t hesitate to turn to www.cruiseindustryfacts.com for the answers.

CLIA Cruise News

Demand for Cruises All Over the World

If proof were needed that demand for cruises is growing in all parts of the world, industry officials at last month’s Cruise Shipping Miami provided it: UK passengers up 4 percent last year, German cruise vacationers up 13.2 percent, one million passengers from Latin America and an equal number from Asia, including 200,000 from China, over 400,000 from Australia and New Zealand. Looking ahead, many cruise line executives see continued international growth, with UK, Germany and Australia/New Zealand doubling within ten years, and the Brazilian market growing by 60 percent. And, cruise passengers from Asia are predicted to reach two million by 2015.

What does this mean for CLIA member travel agents? A growing, globalizing cruise industry means new ships, new destinations and itineraries that will generate even more interest and excitement about cruising among North American vacationers who won’t want to miss out on a worldwide trend.

MSC Magnifica Christened in Germany

MSC Cruises’ 11th ship, and fourth Musica-Class vessel, took another step toward her inaugural voyage last month with a christening ceremony in Hamburg. Among the ship’s more innovative features will be a Moroccan restaurant and spa treatments created specifically for the Magnifica, including a Himalayan massage.

Celebrity Eclipse Heads to Sea

Celebrity Cruises’ newest was on her way to sea trials last month off the coast of the Netherlands before arriving in Southampton in mid-April as the company’s first ship to be based in the UK.

SeaDream Names New VP Sales

Morten Leite, a seasoned travel industry veteran, has been named to the new position of Vice President Sales, Europe and Asia for SeaDream Yacht Club. He will report to Bob Lepisto, SeaDream’s President in Miami, Florida. Leite will be stationed in SeaDream’s European Headquarters in Oslo, Norway, highlighting the ever-increasing importance of Europe and Asia as source markets for the company, according to Lepisto. Most recently, Leite was head of Nordic sales for Royal Caribbean International.

Fleet News

New Ships Announced...

Welcome to a new section of CLIA Today, Fleet News. Each month we will be highlighting and updating you with changes in the CLIA fleet, enhancements or important information.

Costa Deliziosa
In a cruise industry first, Costa Deliziosa was christened in February, 2010 in Dubai, where she will be home-ported this winter before setting sail on a five-continent, 100-day world cruise, the first world cruise for Costa Cruises in more than a decade. This summer the 2,260-passenger ship will be based in the Mediterranean.

Innovative and designed to please, Costa Deliziosa features 1,130 cabins, including 662 with private balconies, 106 suites, also with private balconies and 56 accommodations with direct access to the ship’s luxurious two-level, 10,000-square foot Samsara Spa. Four restaurants include the Club Deliziosa and the Samsara Restaurant available by reservation only. For guests in Samsara cabins and suites, lunch and dinner at the exclusive Samsara Restaurant are included in the cruise fare. Eleven bars and lounges include a Cigar Lounge and a Coffee & Chocolate Bar.

Recreational features include a multipurpose sports deck, pool deck with a retractable glass roof and giant screen for entertainment; four Jacuzzis, three swimming pools, including one for children only; a popular Grand Prix Simulator, Golf Simulator and a PlayStation World.

Entertainment options on the Costa Deliziosa include 4D cinema, a theatre on three levels for live shows, a casino and disco.

MSC Magnifica
The newest jewel in the MSC Cruises fleet, MSC Magnifica, was christened in Hamburg on March 6, 2010 by the international legend of the silver screen Sophia Loren. The 11th ship and latest ‘Musica-class’ vessel in the MSC fleet, she is designed to carry 2,550 passengers, most of whom can enjoy a sea-facing stateroom with a balcony, and 1,000 crew members.

MSC Magnifica is the work of award-winning naval architects De Jorio Design International. Marrying pioneering design and technology with comfort to offer outstanding energy efficiency and environmental performance, her facilities include 17 different creatively-themes lounges and bars, including a fully-equipped Sports Bar with stabilized pool table, as well as five restaurants, an internet café, a 1,200-seat theatre, cinema, casino and disco.

At the heart of MSC Magnifica is a haven of tranquility, the luxurious MSC AUREA Spa. This wellness centre offers a myriad of relaxation options from saunas and Turkish baths to a fitness centre, beauty salon, Thalassotherapy room, relaxation area and massage rooms. Other recreation options include a solarium, three swimming pools - one under an ingenious ‘Magrodome’ retractable roof – tennis, basketball, jogging and ten-pin bowling.

Home-ported in Venice, MSC Magnifica will spend 2010 in the Mediterranean.

Port Talk

Port Everglades Breaks Record

With more than 52,000 passengers on March 20, Port Everglades continues to break its own records. On January 3, 2009, 49,234 passengers sailed in and out of Fort Lauderdale’s port for the second biggest total. The recent record was set with the help of nine cruise ships sailing on the same day. They included Carnival Cruise Lines' Carnival Miracle, Costa Cruises Costa Atlantica, Discovery Cruise Line's Discovery Sun, Holland America Line's Eurodam, MSC Cruises' MSC Poesia, Princess Cruises' Crown Princess and Ruby Princess, and Royal Caribbean International's Independence of the Seas and the world's largest cruise ship, Oasis of the Seas. With next year’s arrival of Allure of the Seas, Port Everglades is positioned to become the world's top cruise port.

Upgrades at Port of Los Angeles

Four glass-enclosed, electric-powered hydraulic gangways at the World Cruise Center, a homeport for four major cruise lines, are the highlight of a $42 million upgrade at the Port of Los Angeles. Replacing older, open-air ramps, the new gangways expedite passenger embarkation and are able to reach any ship in any tide condition. Other improvements include solar paneling, wharf fenders, painting, lighting and audio/video upgrades. Alternative Maritime Power™ - shoreside electrical power - for cruise ships will also be unveiled soon.

Newfoundland and Labrador – "Cruise the Edge"

Cruise Newfoundland and Labrador (Cruise NL) unveiled their new brand, Cruise the Edge, during Cruise Shipping Miami last month. As the most easterly point in North America, the new focus positions Newfoundland and Labrador as "unlike anyone else, unlike anywhere else."

"Cruise the Edge communicates strong emotions through powerful imagery that speaks to both the ruggedness and uniqueness of Newfoundland and Labrador" said Cruise NL Chair Dennis O’Keefe. "This brand will move the cruise industry in Newfoundland and Labrador to the next level." Through strategic marketing initiates, Cruise NL plans to expand passenger and crew visits by 10% per year.

Cruise the Saint Lawrence Association steps up efforts to reach out to travel agents

Cruise the Saint Lawrence Association is enthusiastically increasing its communications efforts towards the travel distribution system. Travel agents are at the heart of the cruise purchase process, and cruise operators really rely on agents for their excellent knowledge of cruise destinations and boats.

Cruise the Saint Lawrence Association (CSLA) works together with its government partners and its members to promote the nine Québec stopovers, knowing that the destination has the potential to become a natural choice for cruise lines in developing new products. To raise travel agents’ awareness of the importance of Québec as a destination, CSLA has implemented a series of communications efforts.

By taking this quiz testing their knowledge of Québec, agents are automatically entered in a contest in which they can win a 64 GB iPod Touch. Travel agents are invited to take part in great numbers by going to the following URL: www.cruisesaintlawrence.com/contest. We also suggest that they sign up for the electronic newsletter in order to receive the latest information about the nine stopovers on the St. Lawrence: Montréal, Québec, Trois‐Rivières, Saguenay, Baie‐Comeau, Sept‐Îles, Havre‐Saint‐Pierre, Îles de la Madeleine, and Gaspésie.

Destination Spotlight

Destination: Bahamas

Welcome to a new section of CLIA Today, Destination Spotlight. Each month we will be highlighting a destination that is visited by our fleet. We'll be providing you with interesting facts and tidbits of information to help grow your knowledge base!

There are 700 Islands of Bahamas sprinkled over 100,000 square miles of ocean starting just 50 miles off the coast of Florida. The archipelago is an ecological oasis featuring 2,000 breathtaking islands and cays and boasts the clearest water on the planet-with a visibility of over 200 feet. You can see your toes as easily as you can the world's third largest barrier reef. There are historic plantations and forts to explore, close encounters with West Indian flamingos, Bahamian cuisine to feast on, pristine championship golf courses and casinos to test your luck. With so much to do, you'll never run out of ways to enjoy your days in The Bahamas.

Located just 179 miles east of Florida's coast and a cruise destination favorite, Nassau/Paradise Island is rich in beauty, culture and history. Boasting an ideal combination of action, luxury and relaxation, the island duo offers a variety of accommodation choices, as well as a diverse menu of exhilarating activities, world-class beaches, exciting nightlife, and cultural experiences, ensuring a memorable vacation experience for all travelers.

Another favorite cruise destination is Grand Bahama Island, which is located 55 miles from the coast of Florida. Grand Bahama Island offers a congenial atmosphere and soft-adventure water sports for travelers seeking a family-friendly getaway or romantic escape. As the fourth largest island of The Bahamas, Grand Bahama Island is a 96-mile stretch of white sand beaches, colorful resorts, national parks perfect for nature walks and kayaking, and is home to the world's largest underwater cave system.

CLIA Cruise Line Profiles

Holland America Line

As the winner of 17 consecutive "Best Overall Cruise Value" awards from the World Ocean and Cruise Liner Society, and consistently among the highest-rated premium cruise lines year after year in Conde Nast Traveler's "Readers' Choice Awards" and Travel + Leisure magazine's, "World's Best" awards, Holland America Line is known for gracious and attentive service. Its ships have one of the highest staff-members-to-guest ratios. Spacious staterooms average 25 percent larger and verandahs twice as large as those on other lines' ships. Dining choices include formal elegance, intimate specialty dining, casual fare and complimentary 24-hour room service.

Holland America Line's ongoing Signature of Excellence initiative has invested $525 million in shipboard enhancements including the Culinary Arts Center presented by Food & Wine magazine "a state-of-the-art onboard show kitchen" where more than 60 celebrated guest chefs and culinary experts provide cooking demonstrations and classes, Explorations Café powered by the New York Times, teens-only activity areas, new stateroom amenities including flat-panel TVs and plush-top Mariner’s Dream Beds.

With the introduction of the 2,104 passenger ms Eurodam in June, 2008, Holland America Line’s fleet grew to 14 ships, offering nearly 500 cruises from more than 25 home ports. Itineraries range from two to 108 days, visit all seven continents and all of Travel + Leisure magazine’s "Top 25 Cruise Destinations." A 15th ship, ms Nieuw Amsterdam, is scheduled to join the fleet in July 2010.

Phone Numbers

  • General Office: 877-724-5425
  • Brochures/General Information: 877-724-5425
  • Individual Reservations: 877-724-5425
  • Charter Reservations: 800-445-3737
  • Group Reservations: 800-426-0327
  • Incentive Sales: 800-445-3731
  • Air Arrangements: 800-628-4771
  • Special Needs/Accessibility Passenger Services: 800-547-8493
  • Guest Relations: 800-599-8256
  • Travel Agent Sales Support: 800-544-0443
  • Travel Agent Relations: 800-544-0443

Key Selling Points

  1. The leader in worldwide premium cruises, Holland America Line offers the widest selection of cruise destinations and itineraries among major cruise lines.
  2. Stylish and comfortable ships with extra measures of personal comfort, staterooms averaging 25-50% larger then other line’s ships, one of the highest staff members to guests ratios, and the classic elegance preferred by experienced cruisers.
  3. The perfect choice for multi-generational family groups, with Club HAL for kids, spa and fitness programs for adults and a range of dining option for all.
  4. Consistently receives high ratings for guest satisfaction, acknowledged for exceptional value and has one of the highest repeat factors in the cruise industry.
  5. Menus are among the most extensive at sea. As You Wish dining allows guests to choose either traditional pre-set seating and dining times, or a completely flexible dining schedule.
  6. Enhanced onboard features and programs including the food demos and classes by shipboard and celebrated chefs in the Culinary Arts Center presented by Food and Wine magazine.

Silversea Cruises

Silversea is a cruise company reflecting generations of maritime and travel experience. In the early 1990s, the Lefebvre family of Rome, former owners of Sitmar Cruises, conceived and organized a unique cruise company pledging to build and operate the highest-quality ships in the ultra-luxury segment. The name “Silversea” was chosen because it connotes quality and luxury as well as capturing the romance and special sensations of the sea.

Silversea’s fleet was purpose-built for the ultra-luxury market, establishing a new class of smaller, intimate vessels that could slip into more exotic ports off the beaten path. The company’s elite vessels are specifically designed for fewer guests, more space and the highest levels of personalized service, delivered by Italian officers and European staff. All oceanview suites, most with private balcony, and open-seating dining options so guests dine when, where and with whom they desire, add to the very special ambiance created onboard. Silversea ships also incorporate the favorite amenities found on larger ships, such elaborate show lounges featuring nightly entertainment, casinos, a spa and state-of-the-art fitness facilities.

As an innovator in the ultra-luxury segment, Silversea is the favorite among modern affluent travelers with its all-inclusive pricing and unmatched onboard product enhanced by partnerships with the world’s most respected luxury brands – Acqua di Parma, Pommery, Davidoff and Relais & Châteaux. Today, Silversea is recognized as the defining elite luxury experience and is regularly lauded by leading consumer and trade publications.

Phone Numbers

  • General Office: 800-722-9955
  • Brochures/General Information: 800-722-9955
  • Individual Reservations: 800-722-9955
  • Charter Reservations: 800-722-9955
  • Group Reservations: 800-722-9955
  • Incentive Sales: 800-722-9955
  • Air Arrangements: 800-722-9955
  • Special Needs/Accessibility Passenger Services: 800-722-9955
  • Guest Relations: 800-722-9955
  • Travel Agent Sales Support: 800-722-9955
  • Travel Agent Relations: 800-722-9955

Key Selling Points

An innovative pioneer in luxury cruising, Silversea’s all-suites fleet is rated “World’s Top Cruise Line.” The most all-inclusive product afloat. Fares include all onboard gratuities, butler service in all accommodations, complimentary in-suite bar and refrigerator stocked with each guest's preferred beverage selections, complimentary beverages served throughout the ship -- including fine wines, spirits and champagnes, and complimentary 24-hour room service includes dinner served course-by-course.

  • Caters to discerning guests (well-traveled¸ affluent and well-educated).
  • Exotic worldwide destinations.
  • A rewarding loyalty program.
  • Culinary Arts theme cruises feature acclaimed chefs of Relais & Châteaux.

CLIA Member Line FAM & Education Opportunities

Avalon Waterways Educational Programs

COMING SOON! Avalon Waterways Specialist Program (May 2010)

Webinar Training Program: We offer several webinar opportunities each month. Whether you have 10 minutes or 90 minutes, we have designed our free webinar training program to offer something for everyone. Register today on the Travel Agent Portal, www.globusfamilypartner.com, or go to www.globusfamily.com/training.

Archived Webinars
Our webinars are recorded and archived on our Travel Agent Portal, www.globusfamilypartner.com under the link “Webinar Training Program.” They can be accessed 24-7 for your convenience!

Travel University:

  • Avalon Waterways River & Small Ship Cruising: Complete our Avalon Waterways Travel University course to further your education and understanding of river cruising with Avalon Waterways and earn 5 CLIA credits! To access this course, logon to our Travel Agent Portal, www.globusfamilypartner.com and click on the link for Travel University.
  • Cross-Selling Your Cruise Clientele: Complete our “Cross-selling to Your Cruise Clientele” course and take a look at several opportunities that are right under your nose! Explore the art of cross-selling with two options to share with your cruise clients: Avalon Waterways river cruising and Monograms independent vacation packages. To access this course, logon to our Travel Agent Portal, www.globusfamilypartner.com and click on the link for Travel University. (CLIA Credits Pending)

Special Savings for Travel Agents: Save 60% - 70% on Avalon Waterways River Cruises!

  • 70% discount on: Magnificent Europe, 16 days departing May 8, May 15, June 5, June 19, June 26; A Taste of the Danube, 5 days departing May 29; A Taste of the Danube, 6 days departing May 25
  • 60% discount on: The Blue Danube Discovery, 14 days departing May 9; The Legendary Danube, 12 days departing June 19; Windmills, Vineyards & Paris, 15 days departing June 5; Windmills, Vineyards & Paris, 14 days departing June 14; 2010; Central European Experience, 13 days departing May 27 and June 3; Black Sea Discovery, 12 days departing May 14, June 17 and June 25; Burgundy & Provence, 12 days departing June 6 and June 12.

Carnival Offers: New Reduced Rates For CLIA Members

Here's some great news for CLIA members! Carnival is now offering CLIA members an additional cruise discount through their Agent Reduced Rates program. This adds even greater value to your CLIA membership! Bookings will continue to be made through the Promotions Department and you may reach them at 800-794-6225 from 8:00 am to 8:30 pm EST. Take advantage of this amazing opportunity to experience all the fun of a Carnival cruise – at reduced rates!

ENJOY THE STATUS OF BEING A CERTIFIED FUNOLOGIST! Don’t miss out on Carnival’s amazing opportunities to participate in a variety of training events including “Fun for All” Weekends, VIP shipboard luncheons and Executive Conferences! These popular events are a fun way to learn about the innovative features and amazing amenities on Carnival ships as well as a chance to learn about new sales programs, business building opportunities and the hottest selling tips. These events will count toward your CCL University graduate degrees and CLIA Cruise Counselor Certification. Space is limited on these great programs so register today!

“Fun For All” Weekend Events: May – July 2010
Galveston, TX Long Beach, CA Miami, FL
May 14-16 May 15-17 May 14-17 June 25-28
June 9-11 July 10-12 May 21-24 July 16-19
  July 24-26 June 4-7  
New Orleans, LA Baltimore, MD Tampa, FL Orlando, FL
May 21-23 July 16-19 July 30-Aug 1 May 14-16
      June 4-6
Executive Conferences:
May 12-14, July 14-16, October 13-15
VIP Shipboard Luncheons: May – July 2010
Galveston, TX
May 6, 15 – Carnival Ecstasy
July 11 – Carnival Conquest
Mobile, AL - Carnival Elation
June 5
July 17
Jacksonville – Carnival Fascination
May 6
July 15
New Orleans – Carnival Triumph
May 1, 22
June 12, 26
July 24
Miami, FL
May 17 – Carnival Destiny
May 23 – Carnival Valor
May 24 – Carnival Imagination
June 5 – Carnival Destiny
June 6 – Carnival Valor
June 26 – Carnival Liberty
July 17 – Carnival Destiny
July 19 – Carnival Imagination
Long Beach, CA – Carnival Paradise
July 12, 26
Port Everglades, FL
June 27 – Carnival Freedom
Port Canaveral, FL
May 16 - Carnival Sensation
Seattle, WA – Carnival Spirit
June 8, 22
July 13, 27
 

Register today before these popular events are sold out. You will find all the details on Carnival’s “Fun For All” Weekends, two-day Executive Conferences and VIP luncheons on the CCLU Grad School site.

Opportunities to Experience Norwegian Cruise Line

Norwegian Cruise Lines offers myriad opportunities for travel partners to visit our ships and experience our onboard product. Two programs are being offered in 2010:
  • PhD@Sea gives travel partners the opportunity to sail in a balcony stateroom, with a guest, at a greatly reduced rate, as well as earn CLIA credits, experience Freestyle Dining and peek behind-the-scenes and meet the ship’s crew. Hosted by representatives from CLIA and NCL, the PhD@Sea program is open to travel partners who are Freestyle Certified as part of NCL’s online education program, NCL U. To become Freestyle Certified agents should register and take all the requisite courses by visiting www.ncluniversity.com
  • NCL’s Let’s Do Lunch program offers travel partners the opportunity to visit Norwegian Cruise Line ships while in port, enjoying a tour, presentation and lunch onboard. The Let’s Do Lunch program is offered to any student registered in NCL U. In 2010 NCL will host 4000 travel partners as part of this program. To register and begin taking courses to qualify for Let’s Do Lunch, agents may begin by visiting www.ncluniversity.com

Silversea Fam Opportunities

CLIA members should visit Silversea Cruises’ travel agent web page for information about available fams. Simply register in order to access the Familiarization Program section. Any agent who wishes to participate should print the form and submit to the sales department for processing.

Attention cruise3sixty attendees: Silversea’s Silver Shadow will be in Vancouver with a limited amount of space for tours and lunch. Visit www.cruise3sixty.com for more information.

CLIA Partners

Think FedEx First

Dear CLIA member, When it comes to your business, reliability is key. FedEx has made its name by delivering shipments on time and intact. Here are some of the many reasons to Think FedEx First:
  • Faster Than UPS. Reliable and cost-effective, FedEx Ground is faster to more locations than UPS Ground. And FedEx offers overnight delivery to more ZIP codes than ever.
  • Time-critical delivery in the U.S. and abroad. FedEx Express delivers in 1, 2, or 3 business days by a certain time or even request same-day service.
  • More than 50,000 convenient drop-off locations nationwide. FedEx offers convenient, easy-to-locate FedEx Express® Drop Boxes, including many at Post Office® locations.
  • Reliable office services. With more than 1,800 convenient FedEx Office locations, you can print signage, business stationery, brochures and more. FedEx will even help you pack and ship your boxes.
  • Provides you with vital information online. Free FedEx electronic shipping tools let you manage every phase of the shipping process more easily and cost-efficiently – especially billing.
  • Offers a money-back guarantee. FedEx offers a money-back guarantee which covers qualifying shipments to virtually every U.S. address, plus 220 countries and territories worldwide.
  • Reach your global potential. FedEx offers a variety of international services to more than 220 countries or territories.

Sign up now and save. Take advantage of your special CLIA member discounts of up to 26%* on select FedEx® services and up to 20% on select FedEx Office SM services. To enroll in the discount program or learn more, go to enrolladvantage.fedex.com/4731 and enter passcode FHVSV7 or call 1-800-MEMBERS (1.800.636.2377, 8 a.m.–6 p.m. EST, M-F). Enroll today and start saving!

American Express OPEN

American Express OPENSM (www.open.com) is dedicated exclusively to the success of small business owners and their companies. With tailored products and services, the team delivers purchasing power, flexibility, control and rewards to help customers run their businesses.

Business Cardmembers can leverage an enhanced set of products, robust on-line account management capabilities, and automatic savings from an expanded lineup of air, lodging and other business partners. OPENForum.com, an example of the resources OPEN provides, is an on-line portal that offers insights from expert business owners as well as opportunities for networking with other entrepreneurs.

To obtain more information about OPEN, visit OPEN.com, or call 1-800-NOW-OPEN to apply for a Card. Terms and conditions apply.

Vancouver – The ideal start to Alaskan Adventure

When your clients choose to sail out of Vancouver, they are choosing the best port along the Pacific Coast to sail to and from Alaska. Vancouver offers a range of cruise product that will allow your clients to choose between round trip and one-way cruises.

The best way to experience Canada’s beautiful inside Passage with some of the world’s most breathtaking scenery is from Vancouver. Ranked as one of the most beautiful and livable cities in the world and recent host of the 2010 Olympic and Paralympic Winter Games, Vancouver is renowned for its culture, international cuisine, and excellent attractions and shopping. In 2011, Vancouver will welcome the Disney Wonder; one more reason, to choose Vancouver and the city your clients are talking about!

Starwood Offers “Bon Voyage” to Cruise Passengers

Sell Pre- and Post-Cruise Enter to Win Million Starpoints Due to the success of the 2009 promotion, and as a thank you to the continued support of Starwood’s travel partners, the company has extended the Book and Win BIG promotion. In 2010, Starwood will also be giving away 60 land based vacations at Starwood resorts in North America as part of the promotion. Each month, five winners will be randomly selected for a complimentary three-night stay at key resort properties.

To submit a booking and a chance to win one of the great prizes from Starwood’s 2010 Book and Win BIG promotion, travel professionals can log on to starwoodpro.com. For a list of Starwood Global Pre and Post Cruise booking options visit starwoodpro.com/cruise. Reservations are bookable through all primary booking methods, including online via starwoodpro.com. Travel Professionals can also call (800) 334-8484 and request promo code PPC or search in the GDS under promotional rates.

Custom-tailored solutions for you and your needs.

Are you a cruise specialist? Do you sell mainly cruises and leisure travel? Visit the Amadeus Solution Finder for the solution for your unique travel business. Go to www.amadeus.com/solutionfinder.

Tired of constantly being on hold?

Don’t spend hours on the phone making cruise reservations when a free online cruise booking tool from Sabre Travel Network® allows you to shop and book the world’s leading cruise lines right from your desktop. Sabre® Cruises gives you anytime access to the exact same information as cruise line web sites and call centers and it helps restore precious minutes to your workday.

Sabre Cruises always brings you time saving capabilities including:

  • Full content from 13 of the world’s leading cruise lines
  • Navigation that enables seamless toggling between shopping and booking screens
  • Cabin and deck plan graphics large enough to read
  • Full cancel and modify capabilities
  • Cross shop up to five cruise lines at once With these easy-to-use features, Sabre Cruises is fast becoming the most popular cruise booking tool in the industry. Visit www.SabreCruises.com to get started today!