CLIA Member Line Profiles and Contacts

Company Profile
Carnival Cruise Lines has earned its position as the world’s largest and most popular cruise line by offering more of what consumers desire in a vacation -- a wide variety of on-board choices, a fun, relaxed atmosphere, outstanding value and beautiful and exciting destinations -- at one all-inclusive price.

With Carnival’s Total Choice Dining^SM, cruising’s most comprehensive dining program, guests sailing aboard the “Fun Ships” enjoy the widest variety of formal and casual dining options at sea. Choices range from multi-course, full-service meals in elegant formal restaurants to casual poolside eateries featuring full breakfast and lunch buffets, the “Seaview Bistro” alternative dinner-time service, 24-hour pizzerias and self-serve ice cream/frozen yogurt, and on some ships, Asian and American specialty areas and New York-style delis. Complimentary 24-hour room service is available fleetwide and upscale “steakhouse-style” supper clubs and patisseries are featured on selected vessels, as well.

Other amenities include the industry’s top-rated children’s program, “Camp Carnival,” expansive, high-tech health and fitness facilities, on-board duty-free shopping malls, full casino gambling, fleetwide Internet cafes, and some of the largest staterooms in contemporary cruising. Carnival also offers the industry’s only totally smoke-free cruise ship, the Paradise.

Ships in Service

(Basis Two)

New Builds

• Carnival Liberty (set to debut July 20, 2005): 110,000 tons, 2,974 berths
• Carnival Freedom (est. delivery February 2007): 110,000 tons, 2,974 berths

(Basis Two)

Cruise Areas & Seasons

• Seasonal: Alaska, Hawaii, New England, Canadian Maritimes, Europe
• Year-round: Caribbean, Mexican Riviera, Bahamas
  

Customer Profile
Carnival's “Fun Ships” offer a cruise experience so vibrant that it appeals to a broad cross-section of people from a variety of ages and backgrounds.

News to Use in 2005

• First-ever Mediterranean cruise program aboard Carnival Liberty, which will operate 12-day voyages from Rome (Civitavecchia) July 20 – Oct. 12, 2005.
• 16-day transatlantic voyage aboard Carnival Liberty departing Rome (Civitavecchia) Oct. 24, and arriving in Fort Lauderdale Nov. 9, 2005.
• New year-round six and eight-day Caribbean cruises aboard Carnival Liberty from Fort Lauderdale beginning Nov. 12, 2005
• 18 North American departure points – the most in cruising – including the only year-round programs from Mobile, Ala., and Jacksonville, Fla.

Company Profile
Celebrity Cruises is a consistently top-rated premium cruise line offering a taste of luxury on one of the youngest and most innovative fleets at sea. Celebrity distinguishes itself by providing the fresh gourmet cuisine of renowned Master Chef Michel Roux, along with elegant specialty restaurants featuring dramatic tableside cooking and service; an array of other dining options including Spa Cafes, Casual Dining Boulevards, Sushi Cafes, made-to-order pasta and pizza bars, 24-hour room service and themed lunch buffets; warm yet unobtrusive service, with a guest-to-staff ratio of 2:1; Celebrity’s revitalizing AquaSpaSM, the largest, most luxurious spas afloat, with the exclusive Sensory Heaven experience from Elemis; one of the world’s largest corporate collections of original, contemporary art; an enrichment lecture program – “Celebrity Discoveries” -- including lectures by actual celebrities and noted authorities; stylish, spacious staterooms and luxury suites; book and music libraries; sophisticated public rooms including Martini and Champagne Bars, Michael’s Club piano/jazz club, and Cova Café Milano, the seagoing version of the ‘cool’ coffeehouse and wine bar in Milan’s fashion district. Be treated famously by Celebrity Cruises in Alaska, Bermuda, the Caribbean, California, Europe, Hawaii, the Mexican Riviera, the Panama Canal and South America.

Ships In Service

• Century: 70,606 tons, 1,750 berths (875 staterooms)
• Constellation: 91,000 tons, 1,950 berths (975 staterooms)
• Galaxy: 77,713 tons, 1,870 berths (935 staterooms)
• Horizon: 46,811 tons, 1,354 berths (677 staterooms)
• Infinity: 91,000 tons, 1,950 berths (975 staterooms)
• Mercury: 77,713 tons, 1,870 berths (935 staterooms)
• Millennium: 91,000 tons, 1,950 berths (975 staterooms)
• Summit: 91,000 tons, 1,950 berths (975 staterooms)
• Zenith: 47,255 tons, 1,375 berths (687 staterooms)
• Xpedition: 2,842 tons, 100 berths

(Basis Two)

Customer Profile
Celebrity Cruises appeals primarily to adults 35 and older, with household incomes of USD $75,000 and up, and an appreciation of quality. Celebrity guests are primarily U.S. residents, but a growing percentage is Canadian, European and Latin American residents, as well.

News to Use in 2005

• Celebrity Cruises recently debuted “The Bar at the Edge of the Earth” onboard Constellation, and will launch the second onboard Summit in February, in partnership with renowned entertainment enterprise Cirque du Soleil. The distinctive lounge features surreal characters created exclusively for Celebrity by Cirque du Soleil to interact with guests and present extraordinary digital projections and other visual entertainment.
• Celebrity Xpeditions, the line’s series of exotic travel experiences, has been expanded to offer one Xpeditions experience on every major Celebrity itinerary. In addition to cruise vacations in the enchanting Galapagos Islands, the Arctic and the Antarctic, the Celebrity Xpeditions lineup now includes experiences in the Great Pyramids of Egypt, Easter Island, Machu Picchu, Copan, Johnson Space Center, and the Matterhorn, among others.
• The world’s first cruise line to offer “Acupuncture at Sea,” Celebrity has announced plans to expand that exclusive program from one ship to at least five, complete with dedicated space onboard its Millennium-class fleet.
• Guests interested in honing their computer skills or simply staying in touch with home or office via e-mail will find a “home” in Celebrity’s High Seas Computing centers, which offer courses ranging from web site creation to digital photography.
• From world affairs to wines, Celebrity’s “Celebrity Discoveries” program will enrich guests’ cruise experience with an expanded array of fascinating people and topics in 2005, including noted celebrities and authorities, caricature artists, prominent wine makers, and naturalists in Alaska, Hawaii and South America.
• Celebrity’s “ConciergeClass,” a category of accommodations that offers the perfect compromise between the line’s stylish staterooms and luxury suites, will more than double this year, from 100 to 228 staterooms on each Millennium-class fleet. ConciergeClass also is offered on the balance of the fleet.
• To truly “Savor the Caribbean,” travelers are invited to sail with Celebrity from February 6 through March 27, when the line resumes that series of the same name in partnership with Bon Appetite magazine. For the second year, the two organizations will pair some of the nation’s hottest chefs with one of the industry’s highest-ranked ships, Millennium, on this special culinary-themed series of seven-night cruises.
• Celebrity will offer short itineraries on a regular basis for the first time in 2005, including 3- to 5-night cruises in the Pacific Northwest, and 4- and 5-night cruises in the Caribbean. In another Celebrity ‘first,’ the line will deploy four ships to Europe this year – up from three in 2004 – based on guest demand. Century, Constellation, Galaxy and Millennium all will ply the waters of Europe, in a combination of classic and new Mediterranean and Northern Europe voyages.

Company Profile
As Europe’s number one cruise line, Costa’s international fleet of nine ships spans the globe offering cruises of three nights and longer. Founded in 1948, Costa is known for its distinctive “Cruising Italian Style” hospitality while sailing to some of the most intriguing destinations in the world.

Ships In Service

• Costa Allegra: 28,500 tons, 820 berths
• Costa Atlantica: 86,000 tons, 2,114 berths
• Costa Classica: 53,000 tons, 1,308 berths
• Costa Europa: 54,000 tons, 1,494 berths
• Costa Fortuna: 105,000 tons, 2,720 berths
• Costa Magica: 105,000 tons, 2,720 berths
• Costa Mediterranea: 86,000 tons, 2,114 berths
• Costa Romantica: 53,000 tons, 1,356 berths
• Costa Tropicale: 36,700 tons, 1,022 berths
• Costa Victoria: 76,000 tons, 1,928 berths

(Basis Two)

New Builds

• Costa Concordia (summer 2006): 112,000 tons, 3,300 berths
• Unnamed (spring 2007); 112,000 tons, 3,300 berths

(Basis Two)

Cruise Areas

• Caribbean (Eastern & Western)
• Canary Islands
• Russia
• Fjords
• Baltic
• North Cape
• South America
• Mediterranean (Eastern & Western)
• Transatlantic
• Greek Isles

Customer Profile
Costa appeals to honeymooners, families and seniors. The Caribbean cruisers are 35+ with a household income of $75,000+; European cruise travelers are 35+ with a household income of $100,000, college-educated, well-traveled and more destination oriented.

News to Use in 2005

• Inaugural season of Costa’s new flagship Costa Magica.
• Awarded “Reader’s Choice” by Porthole magazine.
• Deployment of entire fleet (ten ships) in Europe from April through November 2005.
• The “Best Value Collection” will operate an extensive winter program cruising throughout the Mediterranean and the Canary Islands, November 2005 to April 2006.
• The Costa Mediterranea and Costa Atlantica will operate alternating seven-night cruises to the Eastern and Western Caribbean from November 2005 to April 2005, sailing from Fort Lauderdale, Fla.
• A night call in Casa de Campo on the Eastern Caribbean itineraries of the Costa Mediterranea and Costa Atlantica.
• New addition to fleet due to enter service in summer 2006.
• New Eastern Caribbean itinerary visiting the ports of St. Maarten, Tortola and Nassau.
• Awarded BEST 4 Certification by RINA, the Italian Shipping Register. This award certifies compliance with the most vigorous international standard governing quality, safety, environmental and social accountability.

 
Company Profile
Crystal Cruises is the recipient of many of the travel industry's highest awards including “World’s Best Cruise Line,” “World’s Best Cruise Ship” and “Best Large Ship Line” in Travel + Leisure’s and Condé Nast Traveler’s readers’ surveys, respectively. Six-Star Crystal Harmony and Crystal Symphony, and the new Crystal Serenity feature elegantly-appointed staterooms (most with private verandahs), an array of dining options (Italian and Asian alternative restaurants), award-winning entertainment, and Caesars Palace at Sea casino.

Ships in Service

• Crystal Harmony: approximately 49,400 tons, 940 berths
• Crystal Symphony: approximately 51,044 tons, 940 berths
• Crystal Serenity: 68,000 tons, 1,080 berths

(Basis Two)

Cruise Areas & Seasons

• Winter : World Cruise, Panama Canal, Caribbean, South America, South Pacific, Australia, Mexican Riviera
• Spring :Panama Canal/Caribbean, Transatlantic, Asia, Mediterranean, Alaska/Canada
• Summer :Alaska/Canada, Western Europe, Baltic, North Cape, British Isles, Mediterranean
• Fall : Panama Canal/Caribbean, Mediterranean, New England/Canada, Mexican Riviera
• Holiday :Caribbean, Mexican Riviera

Customer Profile
Crystal Cruises’ guests are primarily 40+. Most are married, upscale, discriminating travelers. Approximately 85 percent are from the United States and Canada and 15 percent are international, sophisticated travelers.

News to Use in 2005

• Luxury cruise specialist Crystal Cruises’ 2005 itineraries include visits to all seven continents on a record number of cruises visiting 185 ports in 64 countries.
• A 101-day 2005 World Cruise marks Crystal’s tenth World Cruise and includes a passage of the Suez Canal and over 300 Crystal Adventures ashore (including 36 new tours).
• More port intensive European itineraries with overnight visits on most cruises, an average eight ports on 12-day cruises (in addition to the embarkation and disembarkation ports). Most Baltic cruises offer a three-day, two night shipboard stay in St. Petersburg.
• Crystal Harmony’s Alaska series of 12-day cruises round-trip from San Francisco are complemented by new seven-, nine- and 12-day cruises from Vancouver. All itineraries include at least one glacier experience, three of which include two glacier experiences.
• A new fallMexican Riviera season aboard Crystal Harmony includes seven departures round-trip from Los Angeles, with four seven-day itineraries and three 10-day cruises.
• 13 maiden calls : Ålesund, Norway; Belfast, Northern Ireland; Grand Turk, Turks & Caicos; Nesebur, Bulgaria; Loreto, Santa Rosalíta and Progresso, Mexico; Monemvasia and Sámos, Greece; Oban, Scotland; Porto Venere, Italy; Roatan Island, Honduras; and Seno Eyre Fjord, Chile.
• A record number of seven- and eight-day cruise opportunities.
• Six new pre- or post-cruise Extended Land Programs , including new programs to Tibet, as well as Vienna, Prague and Budapest.
• Eastern & Oriental Expressand Venice Simplon Orient-Express options in Asia and Europe, respectively, for pre- or post-cruise journeys.
• Dramatic new “Crystal Adventures,”including excursions to Antarctica and Machu Picchu; a ride aboard the Maglev Train in Shanghai, the fastest train in the world; aMig-Fighter flight excursion in Russia; and a Klondike rock climbing and rappelling adventure in Skagway.

Distinctive Onboard Programs

• Crystal’s ninth annual Wine & Food Festival continues to draw the most revered names in food and wine, such as Bradley Ogden , Gray Kunz, David & Michelle Myers, and Dominique Filoni in 2005.
• Expanded roster of Theme cruises – including Fashion & Style, Garden Design, Crystal Comedy Club at Sea, Distinguished Speakers Series, Sotheby’s and Smithsonian Associates.
• A new proprietary wine label, C Wines , features six new appellations including three reserve and three premium selections of Cabernet Sauvignon, Chardonnay and Merlot.
• Anew TaylorMade®alliance,equipping the fleet with the #1-ranked drivers. Two Golf Theme cruises spotlight some of the world’s finest golf courses and instruction with PGA pros.
• A recently introduced Pillow Menu to fit the individual needs of each guest.
• The industry’s most extensive program to pre-reserve spa and salon appointments, specialty restaurant reservations, classes and shore excursions.
• Wine and Champagne Makers Dinners in newly created Vintage Rooms.
• Nobu Matsuhisa’s legendary cuisine is served at The Sushi Bar and Silk Road aboard Crystal Serenity.
• Wolfgang Puck’s acclaimed Santa Monica-based restaurant, Chinois on Main, is showcased at Jade Garden, the intimate Asian specialty restaurant aboard Crystal Symphony.
• Piero Selvaggio of Valentino in Santa Monica and Las Vegas showcases the Italian cuisine of his revered restaurant in Prego aboard all three ships.
• Crystal’s Creative Learning Institute (CLI) offers an extensive series of interactive and comprehensive classes. Partnerships with Yamaha, Berlitz, The Cleveland Clinic, Society of Wine Educators, Pepperdine University and Tai Chi Cultural Center, among others – to bring aboard experts in their respective fields.

Company Profile
If travel is meant to be savored, then crossing the oceans should be a majestic experience, not merely a hop across the pond. For travelers of this persuasion, only one name evokes the pleasures of a golden era: Cunard Line. Proudly continuing the tradition of luxury cruising that began in 1840, Queen Mary 2 debuts in 2004 as the new flagship of The Most Famous Ocean Liners in the World^SM. As the tallest, longest, largest and most expensive cruise ship ever built, QM2 provides its guests with unprecedented amenities and accommodations at every turn. Maintaining the tradition of its Cunard and White Star Line predecessors, QM2 is the only ship offering regularly scheduled transatlantic service. Queen Elizabeth 2 continues to set the standard of British elegance with superb White Star ServiceSM and gourmet cuisine. Sailing a definitive World Cruise and round-trip Southampton voyages, QE2 endures as one of the greatest liners of its time. The two Queens are joined by another classic liner, Caronia, which also delivers an elegant Old World cruising experience in the UK market. Queen Victoria joins the fleet in March 2005.

Ships In Service

• Queen Mary 2: 151,400 tons, 2,620 berths
• Queen Elizabeth 2: 70,327 tons, 1,791 berths

New Builds

• Queen Victoria (est. debut March 2007)

Cruise Areas & Seasons

• Summer : Mediterranean, Scandinavia/Russia/Baltic, Norwegian Fjords, Europe, Transatlantic
• Spring :Iberia,Caribbean, Scandinavia, Baltic, Norwegian Fjords Mediterranean, Transatlantic, World Cruise, Europe & United Kingdom
• Winter : Orient, Canary Islands, Caribbean, World Cruise, Panama Canal, Europe
• Fall : Canada/New England, Mediterranean, Transatlantic, Egypt, Portugal, United Kingdom, Iberia, Europe
• Christmas Holiday : Caribbean, Canary Islands

Customer Profile
Cunard caters to sophisticated, well-seasoned travelers who enjoy the finer things in life. The classic liners attract guests who want to reclaim the legacy of Cunard White Star Service^SM without sacrificing modern luxuries. From enticing culinary creations to lavish treatments in the spa, Cunard guests are accustomed to the best of the best.

News to Use in 2005

• Due to overwhelmingly positive demand, Queen Mary 2 will double her Transatlantic Crossings from 13 in 2004 to 26 in 2005, perhaps signaling a return to a more genteel style of travel.
• Queen Mary 2 will make a total of 16 Caribbean cruises in 2005, with itineraries ranging from five to 14 days, departing from either Ft. Lauderdale, FL, or New York. Ports of call include St. Thomas, St. Maarten, Curacao, Bonaire, Barbados, Martinique, and St. Kitts. New for 2005 is the “Caribbean Authors Series,” a programme which features novelists who write fiction with a Caribbean flavor.
• Queen Mary 2 will continue her eclectic enrichment programs with guest lecturers from the worlds of architecture, design, the culinary arts and literature.
• The legendary Queen Elizabeth 2 will explore 38 countries on her 108-day World Cruise, which departed New York on January 3, 2005. Grand suites were priced at $399,799 per person, double, but have been sold out for some time. Maiden calls include Philip Island, Fremantle and Exmouth, Australia; Sokhna, Egypt; and Marmaris, Turkey.
• Queen Mary 2 was named by Her Majesty Queen Elizabeth II on Jan. 8, 2004, and then sailed its maiden voyage on Jan. 12.
• Queen Elizabeth 2 and Queen Mary 2 met in New York on April 25 and then sailed in tandem across the Atlantic to Southampton, England. This marked the first time two Cunard Queens crossed together.
• Queen Mary 2 is a ship of superlatives boasting the first planetarium at sea; an exclusive Canyon Ranch SpaClub®; the only Veuve Clicquot Champagne Bar at sea; the largest wine collection, dance floor and library afloat; and the only Todd English restaurant at sea.
• The Kings Court dining pavilion aboard Queen Mary 2 features breakfast and lunch buffets, and then transforms into four distinct venues in the evening. Lotus features Asian creations; La Piazza serves pasta, pizza and other Italian specialties; and The Carvery includes the finest carved beef, lamb, pork and poultry. In Chef’s Galley, renowned chefs show off their talent by teaching passengers how to prepare their meal just prior to dining.
• Oxford Discovery, under the direction of the University of Oxford, provides guests aboard QM2 the opportunity to enrich their minds on a variety of topics from Shakespeare to the art of the Tate and the Met.

Company Profile
Disney Cruise Line combines the magic of Disney with the lure of ocean travel. Whether it’s seven full nights aboard the Disney Magic or a combination of the best of land and sea, featuring both the Walt Disney World Resort and Disney Cruise Line in one vacation, Disney Cruise Line vacation packages offer something for every member of the family. Disney’s seven-night cruise vacation features sophisticated entertainment, age-specific programming and unique dining experiences, and its seven-night land/sea vacation combines the excitement of the Walt Disney World Resort with the enchantment of a three- or four-night voyage to The Bahamas.

Ships In Service

• Disney Magic: 83,000 tons, 877 staterooms
• Disney Wonder: 83,000 tons, 877 staterooms

Cruise Areas & Seasons

• Year-round : 3- and 4-night cruises to Nassau and Castaway Cay (Disney's private Bahamian island) aboard the Disney Wonder; 7-night eastern Caribbean and western Caribbean cruises (with a stop at Castaway Cay) aboard the Disney Magic.
• For Summer 2005 – Disney Magic will offer 7-night cruise vacations to the Mexican Riviera out of the Port of Los Angeles. This is a limited engagement scheduled for 12-weeks beginning May 28 th with calls at Puerto Vallarta, Mazatlán and Cabo San Lucas.

Customer Profile
Disney Cruise Line ships were designed with specific areas and activities to entertain and delight adults, families and children, creating the ultimate vacation experience for every member of the family.

News to Use in 2005

• An exciting new stage show, expanded facilities for age-specific activities and new itineraries ensure that today’s Disney Cruise Line vacation is better than ever.

• In the last few years, countless enhancements have been made aboard the Disney Magic and Disney Wonder cruise ships, as well as Disney’s private island paradise, Castaway Cay. As a result, today Disney Cruise Line approaches 2005 as the top family cruise vacation.

• Age-Specific Activities – In response to guest feedback, the Disney Wonder debuts three new areas to accommodate the varied interests of both teens and adults.

• Aloft is a teen haven perfect for relaxing or socializing with newfound friends. With a cozy décor that is a cross between a college dormitory and a trendy coffee shop, the space is loaded with comfy couches and overstuffed chairs. The venue features the latest video games, a collection of magazines, MP3 listening stations, a variety of board games, computers with internet access and a bar that dispenses both soft-drinks and smoothies. Aloft hosts a variety of activities, some specifically for younger teens, others for older teens and some designed for the entire group. The Disney Wonder is the first ship in the Disney fleet to feature this new teen area.

• New for adults are Cove Café and Diversions. Cove Café, an indoor lounge alternative adjacent to the Quiet Cove pool, provides an area for guests to relax with a popular magazine, access their email and enjoy gourmet coffee and tea, specialty drinks and light fare. Diversions, a traditional pub located in the ship’s nighttime entertainment district, is designed to host televised sporting events, trivia-based game shows and sing-along karaoke.

• The new Pirates IN the Caribbeanparty is taking over the Disney Cruise Line ship, transforming guests aboard into pirates for the evening and treating them to a scrumptious dinner feast and adventurously themed deck party that would make Captain Jack Sparrow proud. This newly themed evening brings together the traditional cruise dinner and deck party with a rowdy buccaneer bash combining invigorating entertainment, themed dining experiences and brand new special effects for an evening that’s perfect for every member of the family.

• For the first time, Disney Cruise Line is catching the wave to southern California, repositioning its flagship Disney Magic for the summer of 2005, offering seven-night cruise vacations from the Port of Los Angeles to the Mexican Riviera. Just in time to celebrate one of Disney’s biggest milestones – Disneyland’s big 5-0 – the highly distinctive 2,600-passenger ship is scheduled to sail 12 consecutive seven-night cruise vacations each Saturday from the Port of Los Angeles to Puerto Vallarta, Mazatlán and Cabo San Lucas between May 28 and August 19, 2005.

Company Profile
In 2005, Holland America Line’s fleet of 12, five-star, premium ships are offering nearly 500 cruises from 27 home ports – 17 in North America including departures from Tampa, Port Canaveral, Norfolk, Boston, Seattle, San Diego, Vancouver, and Montreal. Recent fleet additions include the 1,848-passenger Vista ships, Zuiderdam, Oosterdam and Westerdam. In January 2006, the fourth Vista sister ship, Noordam will join the fleet. Itineraries range in length from 2 to 116 days, visit all 7 continents and offer the most extensive selection of ports the line has ever visited on cruises to the Caribbean & Panama Canal (175), Alaska (134), Canada/New England (18), and longer voyages to Europe (45), Transatlantic (8), Mexico (43), Hawaii/Asia/Pacific (20), South America (17) as well as one Grand World Voyage.

Winner of 12 consecutive “Best Overall Cruise Value” awards from the World Ocean & Cruise Liner Society, Holland America Line excels in service, amenities and special programs. Known for consistent and attentive service, its ships have one of the highest staff-members-to-guest ratios. Spacious staterooms average 25% larger and verandahs twice as large as on other ships. Menus are among the most extensive at sea. Dining choices include formal elegance, alternative specialty dining in the Pacific Northwest-themed Pinnacle Grill, casual fare and complimentary 24-hour room service.

Ships In Service

(Basis Two)

New Builds
Project Vista

• Noordam (January 2006): 81,769 tons, 1,848 berths

Cruise Areas & Seasons

• Spring : Pacific Coast, Pacific Northwest, Alaska, Caribbean, Canada & New England, Transatlantic, Western Mediterranean, Mexico, Hawaii, Panama Canal
• Summer : Alaska, Baltic, Western Europe, Canada & New England, Transatlantic, Caribbean
• Fall : Panamerica, South America, Panama Canal, Caribbean, Western Mediterranean, Transatlantic, Western Europe, Canada & New England, Pacific Coast, Hawaii, Mexico
• Winter : Grand World Voyage, Caribbean, Australia/New Zealand, Australia/Indonesia, Southeast Asia, China/Japan, Caribbean, Panama Canal, South America, Mexico, Hawaii

Customer Profile
Holland America customers seek luxury, comfort and predictability, but not regimentation in their cruises. They are experienced travelers and first-time cruisers who appreciate the five-star service provided by the world’s leading premium cruise line. Guests enjoy those key elements of the Holland America Line experience: spacious, elegant ships and accommodations; sophisticated five-star dining; gracious, unobtrusive service; extensive enrichment programs and activities; and compelling worldwide itineraries.

News to Use in 2005

• HAL is investing $225 million in the Signature of Excellence initiative to provide unparalleled product and service enhancements to its fleet of five-star ships. The comprehensive enhancements will focus on five areas central to the HAL guest experience: spacious, elegant ships and accommodations; sophisticated five-star dining; gracious, unobtrusive service; extensive enrichment programs and activities; and compelling worldwide itineraries. Enhancements, and in some cases construction build-outs, will be completed by the end of 2006.
• Two cruises to explore the Amazon River to Manaus, Brazil. The ms Prinsendam sails in November roundtrip from Fort Lauderdale and the ms Veendam sails in September from Vancouver to Tampa with a crossing of the Panama Canal and visits to ports in South America and the Amazon.
• Holland America Line is expanding its Mexico cruises in 2005, offering a total of 46 sailings including 25 new seven-day itineraries, one five-day cruise, and two eight-day holiday departures aboard the Vista-class ms Oosterdam, which will be seasonally homeported in San Diego beginning January 22, 2005. The ms Ryndam also sails to Mexico, featuring relaxing 10-day cruises of the Mexican Riviera and Sea of Cortez.
• The ms Amsterdam features an extraordinary 62-day adventure around the Pacific Rim. The cruise sails Oct. 6 from Seattle to Singapore on the North Pacific Explorer Cruise, calling at such exotic ports as Petropavlovsk, Kamchatka and Korsakov, Sakhalin, Russia; Yokohama, Osaka and Nagasaki, Japan; Cheju City, South Korea; Dalian, Xingang and Hong Kong, People’s Republic of China. The Amsterdam then continues through the South Pacific, visiting Bali, Indonesia; Perth, Adelaide, Sydney and Brisbane, Australia; Noumea, New Caledonia; the Fiji Islands; Samoa; Christmas Island, Kiribati; and Honolulu, Hawaii before arriving in San Diego Dec. 7.
• In 2005 Holland America Line’s “Elegant Explorer,” the 793-passenger Prinsendam, sails a longer Grand World Voyage – 116 days – from Ft. Lauderdale departing Jan. 13. This “collector’s” voyage cruises the Caribbean, Panama Canal, Mexican Riviera, Hawaii, South Pacific, New Zealand, Australia, Indonesia, Hong Kong, Thailand, Singapore, India, Indian Ocean islands including The Seychelles, South Africa, Atlantic Ocean islands, and South America before concluding its grand journey in Fort Lauderdale on May 6 or New York on May 9.
• In January 2006 the fourth Vista-sister, the 1848-passenger Noordam is scheduled to join the fleet.
• Vista ship Westerdam sails two 15-day transatlantic crossings. One departs Ft. Lauderdale Apr. 27 for Rome; the other sails Oct. 22 from Rome to Ft. Lauderdale. The Prinsendam also sails two crossings, departing May 9 from New York to Barcelona on a 14-day cruise that highlights Iberia. In the fall, the ship departs Nov. 9 from Lisbon on a 15-day cruise that explores Morocco, the Canary Islands, Madeira and Azores before arriving in Ft. Lauderdale.
• Holland America Line has added new activity choices on Half Moon Cay, its award-winning private Bahamian island. These include horseback riding, a stingray lagoon experience, new Kids Aqua Park and personal watercraft adventure guided jet ski park for teens.
• HAL will sail seven ships on 134 cruises to Alaska during the 2005 sailing season, adding more departures from Seattle, more private verandahs with a new 1,848-passenger Vista-class vessel and more glacier sightseeing than ever. Two ships sail from Seattle and five sail from Vancouver, BC.